Customer Care Specialist - Allen, United States - Experian

Description

Company Description

Experian is the world's leading global information services company. During life's big moments - from buying a home or a car to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.

Job Description

• Looking for: Agents to work ONSITE at our Allen, TX Call Center This job is 100% onsite, not remote
• Start Date: 5/13/2024
• Compensation: $18.00/hr.
• Performance Bonus: Eligible for a $1,500 (additional details below)
• Work Location: 701 Experian Parkway in Allen, TX. No remote work will be done during training, or the continued working period. In this role you will be an in office employee during the entire process.

What you'll be doing

Experian is seeking Customer Care Specialists to join our growing Call Center in Allen, Texas. This is a great opportunity for someone passionate about providing excellent customer service, can interpret and analyze consumers' written or verbal grievances or disputes, and has strong computer skills. An ideal candidate will be resourceful and have the ability to learn quickly and be empathetic with our customers. Additionally, you will:

• Taking inbound calls.
• Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area
• Effectively handle escalated customer issues in a professional and timely fashion

Qualifications

Reminder* This position is 100% onsite. No remote work will be done during training, or the continued working period. In this role you will be an in office employee throughout the entire process.

• High School Diploma or GED
• At least one year of customer service experience
• To thrive in this role, you are comfortable using a computer to perform business functions and can provide clear and concise written and verbal communication to customers
• During training and team meetings, you will be required to be on camera using your computer's webcam
• Must be able to successfully pass background screening which will include a criminal background check, employment verification, education verification, credit check as well as a drug screen.

Additional Information

• Performance Bonus: paid out after completing 90 and 180 days of employment. You will receive a performance bonus of $1,500, less standard withholding and authorized deductions, to be paid in two installments. The first installment of $1,000 will be paid after 90 days of employment and the second installment of $500 will be paid after 180 days of employment, as long as you are not on a Performance Improvement Plan (PIP) or corrective action as of the 90th or 180th day of employment.
• All your information will be kept confidential according to EEO guidelines.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we've helped people and economies flourish - and we're not done.

We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected