- Receive problem reports and requests for service via phone, email, IM, and ticketing system.
- Log and track all support requests ensuring proper documentation and timely follow-up.
- Provide accurate and timely resolution of user-facing hardware and software issues.
- Troubleshoot and resolve software and hardware issues related to desktops, laptops, printers, mobile devices, and other peripherals.
- Install, configure, and update software applications and operating systems on user devices.
- Assist with user onboarding and offboarding processes, including account setup, access management, and hardware provisioning.
- Work with other Service Delivery technicians, other IT departments, and external vendors to investigate, resolve, and properly escalate requests.
- Participate in on-call technician rotation, providing remote and possible on-site support after hours and weekends.
- Proven experience as an IT service delivery technician in Windows-based enterprise environments.
- Strong self-directed troubleshooting and problem-solving skills with both common and unfamiliar systems and applications.
- Excellent customer service and communication abilities, capable of explaining technical concepts in simple terms and effectively communicating with individuals of widely varying computer skills.
- Ability to work both independently and collaboratively in a fast-paced environment, while managing tasks of varying priorities and properly prioritizing several concurrent tasks.
- Familiar with current standards, trends, and best practices in technology.
- Ability to travel locally routinely (valid driver's license) required.
- Ability to lift and carry 50 lbs. occasionally.
- Associate degree or higher in information technology, computer science, or a related field.
- Relevant industry certifications such as CompTIA A+ or HDI Desktop Support Technician.
- Experience with Active Directory, Microsoft 365, VoIP platforms, and other enterprise-level IT systems.
- Experience with remote support tools and ticketing systems.
- Knowledge of TCP/IP networking fundamentals.
- Knowledge or certification in ITIL practices (e.g. ITIL Foundation).
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Turquoise Ridge - Golconda, United States - Barrick Gold
Description
Job DescriptionJob Summary:
This role provides technical assistance and support to all users of our IT systems, ensuring smooth operation and resolving issues. The ideal candidate should have excellent problem-solving skills, a strong technical background, and a passion for delivering exceptional customer service.
Responsibilities:
Our mission is to be the world's most valued gold and copper mining business. We are committed to partnering with our host countries and communities to transform their natural resources into tangible benefits and mutual prosperity.
With operating mines and projects in 18 countries, Barrick's highly diversified workforce is drawn almost entirely from our host nations and equipped with world-class skills. We set the gold standard in sustainability by embedding environmental, social and economic considerations into all of our business decisions.
The company's shares trade on the New York Stock Exchange under the symbol GOLD and on the Toronto Stock Exchange under the symbol ABX. Learn more at or follow us on LinkedIn.
About the Team
Nevada Gold Mines (NGM) is a joint venture between Barrick (61.5%) and Newmont (38.5%) that combined our significant assets across Nevada in 2019 to create the single largest gold-producing complex in the world. NGM produces approximately 3.5 million ounces of gold a year. The massive mining operation comprises eight mines along with their associated infrastructure and processing facilities and hosts three of Barrick's Tier One assets: Carlin, Cortez, and Turquoise Ridge. At NGM, our mission is to be the world's most valued gold mining business by finding, developing, and owning the best assets, with the best people, to deliver sustainable returns for our owners and partners.
