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Corpus Christi

    Event Manager - Corpus Christi, United States - Oak View Group

    Oak View Group background
    Full time
    Description

    Overview:

    The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

    This role will pay a salary of $40,000 to $45,000.

    For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

    Responsibilities:
    • Advance, plan, service, and supervise all events
    • Plan, direct and evaluate the work of subordinates
    • Provide leadership and guidance for event personnel
    • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
    • Communicate clearly and concisely in the English language, both orally and in writing
    • Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
    • Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
    • Complete all duties with a customer service focus through teamwork & dedication to Oak View Groups principles
    • Assist in the preparation of building to meet the requirements of upcoming events/shows
    • Assist with the completion of pre-show event financial estimates
    • Assist with the completion of post-show event settlements
    • Advise lessees on services available from independent contractors for events
    • Recruit, train, and supervise event & security staff
    • Create work schedules for event & security staff, delegate assignments, and review performance/results
    • Function as a liaison between users of the facility and the facility staff
    • Recommend and evaluate required event staffing levels
    • Coordinate communication between building staff and show staff during load in and load out
    • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
    • Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
    • Make hospitality arrangements as needed
    • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
    • Review emergency planning procedures with all event staff for each event
    • Create and distribute detailed data sheets prior to every event
    • Prepare and approve bi-weekly payroll for all event staff and security staff
    • Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
    • Serve as Manager on Duty as scheduled
    • Other duties and responsibilities as assigned
    Qualifications:
    • Three to Five years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
    • Bachelors degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
    • Strong oral and written communication skills
    • Strong computer skills in Microsoft Office applications, word processing, and Internet
    • Possession of, or ability to obtain, a valid drivers license
    • Knowledge of operational characteristics of events
    • Ability to identify the needs of users of the facility
    • Knowledge of crowd management and control techniques
    • Knowledge of customer service practices
    • Knowledge of principles of supervision, scheduling, and training employees
    • Demonstrated familiarity with facility use contracts
    • Knowledge of fire and public safety regulations
    • Knowledge of A/V equipment and electronic systems in public assembly facilities
    • Experience with budget preparation and control
    • Familiarity with terminology used in entertainment/convention/public assembly settings
    • Experience with AutoCAD is preferred but not required

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