- Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Volunteers readily; Undertakes self development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Qualifies clients objectives and their needs; Builds rapport and establishes trust with client; Asks questions to discover and clarify clients continuing strategic business objectives; Applies product and market knowledge to effectively service client objectives; Presents multiple solutions to clients that meet their objectives for their ultimate selection.
- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with department goals.
- Follows policies and procedures; Completes tasks correctly and on time; Supports organization's goals and values.
Account Manager I - Tempe, United States - MedImpact
Description
Exemption Status:
United States of America (Exempt)$50,667 - $66,500 - $82,333"Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.
A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate."This position is not eligible for Sponsorship.
MedImpact Healthcare Systems, Inc.is looking for extraordinary people to join our teamWhy join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork.
We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.
At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care.We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making.
Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry.
We are the premier Pharmacy Benefits Management solutionJob DescriptionPosition Summary:This position is responsible for leading and managing all operational aspects of servicing and retaining clients.
This position is also responsible for managing the transition of new business into MedImpact effectively, accurately and timelyEnsures consistent customer satisfaction during the life cycle of the client from Conception, Implementation, Business Relationship Management and Renewal by leading and collaborating with their assigned client team, over 30 business units, and continually interacting with customers and consultants.
The Account Manager is ultimately accountable for ensuring consistent customer satisfaction, delivering successful projects, building and maintaining solid business relationships and successfully executing the delivery of additional revenue to MedImpact.
They are also responsible to ensure products, services and project deliverables are consistent with client service agreements, appropriate service levels are achieved, project timelines and deliverables meet client requirements, issues are identified and resolved timely, and client satisfaction is achieved throughout the life cycle of the client relationship.
This position works on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations.
Essential Duties and Responsibilities include the following. Other duties may be assigned.Develops, builds, and maintains solid client business relationships beginning with a positive on- boarding experience and continuing throughout the life cycle of the client, including clear rules of engagement, orientation and adherence to MedImpact processes and services, communication of client commitments and expectations to internal partners, and successful management of the client's day-to-day operations and new implementations.
Ensures appropriate levels of service and operational support to assigned clients by understanding and championing clients' operating requirements throughout the organization, including client business model, targeted markets, benefit design objectives, pharmacy network composition, overall claims adjudication expectations, reimbursement methodologies, metrics, and reporting tools.
Proactively maintain and improve upon service performance levels and works across the organization to expeditiously resolve issues, escalate service recovery efforts, provide timely feedback to internal and external customers, raise customer satisfaction levels, and ensure that service gaps & lessons learned are incorporated into the client performance and planning strategy processes.
Actively leads members of the core client team, and members of the extended team, in successfully meeting client needs and delivering flawless fundamentals during the business relationship management and renewal phases.
Adheres to strict procedural and quality standards, including thorough and accurate documentation, testing protocols, claims analysis, and thorough understanding of client technical and service specifications.
Relies on experience, judgment, business & systems knowledge, and technical skill to plan and accomplish goals.Leads the implementation process for the onboarding of new business for existing clients, including timely and accurate documentation/sign off of the Implementation Questionnaire and other related documents, communication of client commitments and expectations to internal partners, interpreting and providing context for client requests, ensuring appropriate review and customer sign-off, leading site visits, conference calls, and related responsibilities to ensure flawless implementations.
Utilizes project management skills to track milestones and deliverables, timely recognition/notification of risk indicators and provide regular status updates to Leadership internally/externallyEffectively educates the client to MedImpact systems and processes to ensure that the client is fully oriented to MedImpact.
Manages the client and consultant in compliance with the client service agreement eliminating any risks to MedImpact for non-adherence.Partners with multiple business units and teams to ensure the accuracy of claims adjudication set ups.
Understands, documents, and communicates clients' technical and service specifications across the organization.
Analyzes claims results and identifies discrepancies, inaccuracies, anomalies, and unexpected consequences.
Takes accountability for expeditious resolution of adjudication configuration issues identified during the implementation process.
Completes special projects as assigned (such as leading workgroups, overseeing projects/development of new system functionality, mentoring/training staff, etc.)
Provide regular feedback to management team regarding client requirement status and business development opportunities to improve operational efficiencies.
Proactively identify and recommend solutions for client and operational improvements.
Supervisory ResponsibilitiesThis job has no supervisory responsibilities.
Client ResponsibilitiesThis is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).
One must be able to; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients; Manage difficult or emotional client situations.
Be an expert with client information including but not limited to contract terms, renewals & performance guaranteesQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceBachelor's degree from four-year college or university or equivalent combination of education and experience and the following:
A minimum of two (2) years of account management or related client/customer service experience in a healthcare (health insurer, managed care, third party administrator, PBM, or pharmacy) setting,A minimum of one (1) plus years' proven and demonstrated experience with Project Management or Project Coordination using best practices for project methodology.
Two (2) years' internal MedImpact experience may substitute for this requirement.Must be familiar with healthcare related state and government regulations such as Medicaid, CMS, etc.
Computer SkillsIntermediate to advanced skill set in MS Office; Word, Excel, PowerPoint, Project and Outlook. Intermediate to advanced knowledge in Visio. Experience as a user of multiple business software applications is requiredCertificates, Licenses, RegistrationsPharmacy Technician license or national certification desired. Successful completion of MedImpact Internal Certifications required within one (1) year of active employment in role (i.e. MedAccess Certification, Cognos, and Med Coaching Certification).Other Skills and AbilitiesMust be exceptionally consultative face to face with clients. Outstanding numeric, verbal, written, logic, and analytical skills. Excellent organization, written and verbal communication skills.
Must possess the ability to effectively communicate proposed design solutions in a consultative manner, and provide input and guidance in a way that fosters understanding among internal partners and clients; Good business acumen and understanding of the business processes of PBM services; Good decision-making skills, including expert problem-solving skills, problem analysis and discernment under pressure; Good planning, organizing, prioritizing, negotiating, team building, and leadership capabilities; Demonstrated ability to positively interact with clients at all levels of their organization.
Demonstrated accountability for achieving service commitments and ability to deliver results under tight time-lines.Reasoning AbilityAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Mathematical SkillsAbility to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Language SkillsAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
CompetenciesTo perform the job successfully, an individual should demonstrate the following competencies:
Project Management
Problem Solving
Interpersonal Skills
Oral Communication
Written Communication
Initiative
Consultative
Adaptability
Professionalism
Business Acumen
Organizational Support
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is in an office setting and is exposed to moderate noise (examples:
business office with computers and printers, light traffic).Work Location This position works on-site primarily at our San Diego, CA based location for purposes of providing adequate support to internal clients; being available for face-to-face interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as for facilitation of quick and effective decisions through collaboration with stakeholders. Based on business needs, working at another MedImpact location or home office may be considered.
Working HoursThis is an exempt level position requiring one to work the hours needed to get the job done.
Therefore one must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required.
This may be changed from time to time to meet the needs of the business.Typical core business hours are Monday through Friday from 8:00 AM to 5:00 PM.TravelThis position requires domestic travel of up to 30% of the time.
The Perks:
Medical / Dental / Vision / Wellness ProgramsPaid Time Off / Company Paid HolidaysIncentive Compensation401K with Company matchLife and Disability InsuranceTuition ReimbursementEmployee Referral BonusTo explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to , is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,California.
Equal Opportunity Employer, Male/Female/Disabilities/VeteransOSHA/ADA:
To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer:
The abovestatements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.