SVTC Technician III with Security Clearance - Washington, DC, United States - Agile Defense, Inc.

Description

At Agile Defense we know that action defines the outcome and new challenges require new solutions
That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests
Requisition #: 251

Job Title:
SVTC Technician III Location: Joint Base Anacostia Bowling (JBAB), DIAC, 200 MacDill Boulevard Washington, District of

Columbia Clearance Level:
Active DoD - TS/SCI with CI Poly Required Certification(s):

• Must possess current DoD 8570 IAT II or IAM II certification

SUMMARY DIA serves as the Executive Agent for the Joint Worldwide Intelligence Communications System (JWICS) providing Wide Area Network capability at the TS//SCI level to the Department of Defense, Intelligence Community, non-title 10, and non-title 50 entities
DIA's Office of the Chief Information Office operates the JWICS Program on behalf of the agency, operating and maintaining the architecture supporting its nearly 250K users
The JWICS PMO manages JWICS and the associated Modernization effort by overseeing the research, development, design, and implementation phases to deliver new capabilities and maintain current operations of the JWICS architecture

JOB DUTIES AND RESPONSIBILITIES

• Manage VTC scheduling and provide live event support
• Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices
• Operate and manage equipment for presentations, sound, lighting and audio/video conferencing
• Create and manage user accounts
• Develop SOP's for utilization of conference center equipment
• Escalate IT issues to Tier III when needed
• Provide workstation (thick and thin client), VoIP device, and voice and video conference support
• Manage hardware in all stages including unpacking and setup of end user devices
• Resolve IT incidents from cradle to grave, working closely with engineering teams and other contractor stakeholders when IT issues require Tier III escalation or have external dependencies
• Install application software on end-user device workstations via scripted install packages
• Inventory management of UC deployed software and end user devices
• Provide user education and training in basic hardware and software functions
• Create and maintain documentation and SOPs to train new employees
• Use ServiceNow-based ticketing database to track, update, and close break/fix incident tickets and fulfill new requests
• Identify and execute process improvements and other enhancements that improve operational efficiency

QUALIFICATIONS Required Certifications

• Must possess current DoD 8570 IAT II or IAM II certification

Education, Background, and Years of Experience

• Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree
• Minimum of six (6) years of relevant experience in addition to education level

ADDITIONAL SKILLS & QUALIFICATIONS Preferred Skills

• Experience working in a DoD or IC environment desired

WORKING CONDITIONS Environmental Conditions

• Contractor site with 0%-10% travel possible

Possible off-hours work to support releases and outages
General office environment
Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time
The working environment is generally favorable
Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc
Work is generally performed within an office environment, with standard office equipment available
Strength Demands

• Sedentary - 10 lbs

Maximum lifting, occasional lift/carry of small articles
Some occasional walking or standing may be required
Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met
Physical Requirements

• Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse)

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental
Our culture is alive and evolving, but it always stays true to its roots
Here, you are valued as a family member, and we believe that we can accomplish great things together
Agile Defense has been highly successful in the past few years due to our employees and the culture we create together
What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do
Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions
It's how we show up every day
It's who we are
Happy - Be Infectious
Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do
Helpful - Be Supportive
Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated
Honest - Be Trustworthy
Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support
Humble - Be Grounded
Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task
Hungry - Be Eager
Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges
Hustle - Be Driven
Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success
These Core Values are present in all our employees and our organization's aspects
Learn more about us and our culture by visiting us here
COVID-19 Vaccination Requirements Agile Defense is subject to federal vaccine mandates or other customer/facility vaccination requirements as a federal contractor
As such, to protect its employees' health and safety and comply with customer requirements, Agile Defense may require employees in certain positions to be fully vaccinated against COVID-19
Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information
41 CFR c)