Jobs
>
Lockport

    Field Service Engineer - Westerville, United States - PERRY proTECH

    PERRY proTECH
    PERRY proTECH Westerville, United States

    3 weeks ago

    Default job background
    Description

    JOB TITLE:
    Field Service Engineer (FSE)


    FLSA CLASSIFICATION:
    Non-Exempt


    SUMMARY:

    As a Field Service Engineer, this person will provide product service and sales support to our internal and external clients.

    This individual is responsible for achieving client satisfaction by resolving technical issues as well as accurately reporting their daily activity and updating sales and service leadership on the status of troubleshooting issues.


    ESSENTIAL FUNCTIONS:
    Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

    Provide client support and troubleshooting on all Imaging equipment in assigned geographic territory at a level consistent with performance expectations
    Install Imaging equipment in the field and provide training to clients
    Work closely with manufacturers to maintain support for the latest updates and bulletins on equipment
    Work with sales in providing leads and discussing service-related issues
    Consistently update sales and service on the status of technical issues
    Ensure accurate and timely completion of paperwork
    Keep manager informed of location and activities
    Follow internal escalation process for issues not resolved on the first visit
    Assist other technicians with more complex service calls as needed
    Assist Service Leadership on special projects
    Provide after-hours service on emergency calls when needed to maintain quality, reliability, and uptime for clients
    Communicate and interact with clients, service, sales, and administrative staff in a courteous and professional manner
    Remain current on training, manufacturer updates, and product knowledge in order to support all aspects of printers, MFP's, wide format, production print, and document finishing equipment
    Establish an up-to-date file of service manuals, part books and other service literature
    Follow company policies and procedures while seeking opportunities to improve performance through analysis of BEI service metrics
    Maintain tool kit, supplies, and accurate inventory for assigned territory


    GENERAL REQUIREMENTS:
    Excellent customer service skills
    Strong technical and analytical abilities
    Excellent time management skills
    Detail-oriented and results-driven with excellent organizational skills
    Ability to set priorities and manage multiple projects simultaneously
    Ability to work independently and with little management intervention
    Ability to recognize when to escalate an issue
    Self-motivated, flexible, and take initiative
    Excellent verbal and written communication skills
    Priorize customer service and client satisfaction
    Present yourself in a professional and courteous manner as a representative of PERRY proTECH
    Uphold and embody PERRY proTECH core values at all times
    Abide by PERRY proTECH policies and procedures outlined in the Company Handbook


    WORK ENVIRONMENT:
    A Field Service Engineer is required to travel for training, off-site meetings, to other branches, and to client locations to assist in troubleshooting problematic machines


    QUALIFICATIONS:
    Minimum of a High School diploma or GED required.
    2 years of experience troubleshooting equipment or equivalent experience
    A+, Net+, Software Certification a plus
    Must be able to lift up to 50 lbs

    Disclaimer:

    Please note this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required.

    Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. P
  • Elekta

    Associate Field Service Engineer

    3 weeks ago

    Elekta Westerville, United States

    Are you a current Elekta employee? · Please click here to apply through our internal career site Find Jobs - Elekta. · Want to join a team with a mission to improve and save lives? · We continually look for motivated and skilled individuals who are interested in supporting our ...

  • Elekta

    Associate Field Service Engineer

    3 weeks ago

    Elekta Westerville, United States

    Are you a current Elekta employee? · Please click here to apply through our internal career site Find Jobs - Elekta. · Want to join a team with a mission to improve and save lives? · We continually look for motivated and skilled individuals who are interested in supporting o ...

  • Yahoo Holding Inc.

    Service Reliability Engineer I

    2 weeks ago

    Yahoo Holding Inc. Lockport, United States

    Job Duties: Support network up-time and health, including the monitoring, troubleshooting, and maintain of network hardware and software required to operate complex production networks; support network delivery, including the design, deployment, scaling, and evolution of complex ...

  • Support Revolution

    Service Engineer

    2 weeks ago

    Support Revolution Buffalo, United States

    Press Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Create Alert · Select how often (in days) to receive an alert: · About Supermicro: · Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Ce ...

  • Super Micro Computer

    Service Engineer

    5 days ago

    Super Micro Computer Buffalo, United States

    Job Req ID: 23060 · About Supermicro: · Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing ...

  • Kelly Services, Inc.

    Field Service Engineer

    5 hours ago

    Kelly Services, Inc. Buffalo, United States

    Own installation of industrial controls at customer site for duration of project. Summarize project issues and corrective measures. Design review, install, train, troubleshoot and service PLC programs, electric cabinets and distributed control system Service Engineer, Field Servi ...

  • Management Business Solutions

    FIELD SERVICE ENGINEER

    1 day ago

    Management Business Solutions Buffalo, United States

    Service medical instrumentation for this manufacturer of medical laboratory analyzers. Position requires a good electronics & electro-mechanical troubleshooting backgrounnd. Current Field Service experience is also required. Experience servicing Medical Devices is preferred. You ...

  • ARROW SYSTEMS INC

    Field Service Engineer

    1 day ago

    ARROW SYSTEMS INC Niagara Falls, United States

    Job Description · Job Description · We are looking for a motivated and experienced Field Service Engineer to join our team As a Field Service Engineer, you will be responsible for providing technical support and helping our customers by responding to their requests for service in ...

  • International Search Partners

    Field Service Engineer

    1 week ago

    International Search Partners Buffalo, United States

    Field Service Tech - furnace OEMReporting to the Aftermarket Division Manager, the Senior Field Service Technician is responsible for inspecting and servicing the company's and other manufacturer's equipment assuring quality product performance. Address and resolve questions and ...

  • Adel-Lawrence Assoc., Inc. (Staffing Specialists)

    Field Service Engineer

    3 weeks ago

    Adel-Lawrence Assoc., Inc. (Staffing Specialists) Buffalo, United States

    Job Description · Job Description · Service medical laboratory equipment (hematology, chemistry, coagulation, etc) for this manufacturer of medical laboratory analyzers. Current or recent Field Service experience in the Medical Device industry is preferred. You will be servicin ...

  • Valmet

    Field Service Engineer

    1 week ago

    Valmet Buffalo, United States

    Are you a professional looking to expand your career with a Pulp & Paper automation industry front runner in the Buffalo, NY area? · Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field ...

  • International Staff Consulting

    FIELD SERVICE ENGINEER

    5 days ago

    International Staff Consulting Buffalo, United States

    Service medical instrumentation for this manufacturer of medical laboratory analyzers. Position requires a good electronics & electro-mechanical troubleshooting backgrounnd. Current Field Service experience is also required. Experience servicing Medical Devices is preferred. You ...

  • Larry Radzely

    FIELD SERVICE ENGINEER

    1 day ago

    Larry Radzely Buffalo, United States

    Service medical instrumentation for this manufacturer of medical laboratory analyzers. Position requires a good electronics & electro-mechanical troubleshooting backgrounnd. Current Field Service and Customer Relations experience is also required. Experience servicing Medical Dev ...

  • Worldwide TechServices

    Customer Service Engineer

    2 days ago

    Worldwide TechServices Buffalo, United States

    The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. · Responsibilities · •Performs basic and moderately complex troubleshooting ...

  • Graham Corporation

    Service Engineer I

    4 weeks ago

    Graham Corporation Batavia, United States

    Job Duties: · Professionally process incoming requests for support (telephone, video, email) independently, and in a timely manner · Travel to customer sites for equipment inspection, start-up assistance, operator training, troubleshooting, and performing detailed diagnostic per ...

  • Adel-Lawrence Assoc., Inc. (Staffing Specialists)

    Field Service Engineer

    13 hours ago

    Adel-Lawrence Assoc., Inc. (Staffing Specialists) Buffalo, United States

    Job Description · Job DescriptionService medical laboratory equipment (hematology, chemistry, coagulation, etc) for this manufacturer of medical laboratory analyzers. Current or recent Field Service experience in the Medical Device industry is preferred. You will be servicing aut ...

  • DariFill Inc

    Controls Engineer

    6 days ago

    DariFill Inc Westerville, United States

    As a member of the Engineering Team, the Controls Engineer will report to the Electrical Engineering Supervisor and will use machine specifications to create electric and pneumatic control schematics for new and existing systems, as well as the PLCs and HMIs for industrial mechan ...

  • Tech Providers Inc

    Operations Coordinator

    6 days ago

    Tech Providers Inc Westerville, United States

    Title: Operations Coordinator · Location: Westerville, OH Onsite) · Duration: 07+ Month Contract with the possibility of extension · Duties:Assist Customer Engineer with all rescheduled PM's by updating the RSCH customer notes. · Maintains a master schedule of all CE's daily serv ...

  • Honeywell

    DCS Field Service Engineer I

    4 weeks ago

    Honeywell Basom, United States

    Join a team recognized for leadership, innovation and diversity · Honeywell's Field Service Engineers are responsible for effectively providing services to support the on-site installation, start-up, maintenance, and operation of automation control systems & advanced manufacturin ...

  • Truenorth Executive Search, Inc.

    Chief Estimator – Professional Engineered Services, 78770

    4 weeks ago

    Truenorth Executive Search, Inc. Buffalo, United States

    Chief Estimator – Professional Engineered Services · Our client is a leading professional services business that has been serving the Northeast and Midwest regions with a significant employee deployed base utilized in a broad size-spectrum of projects where safety is of leading f ...