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Field Service Engineer - Westerville, United States - PERRY proTECH
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
JOB TITLE:
Field Service Engineer (FSE)
FLSA CLASSIFICATION:
Non-Exempt
SUMMARY:
As a Field Service Engineer, this person will provide product service and sales support to our internal and external clients.
This individual is responsible for achieving client satisfaction by resolving technical issues as well as accurately reporting their daily activity and updating sales and service leadership on the status of troubleshooting issues.
ESSENTIAL FUNCTIONS:
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Provide client support and troubleshooting on all Imaging equipment in assigned geographic territory at a level consistent with performance expectations
Install Imaging equipment in the field and provide training to clients
Work closely with manufacturers to maintain support for the latest updates and bulletins on equipment
Work with sales in providing leads and discussing service-related issues
Consistently update sales and service on the status of technical issues
Ensure accurate and timely completion of paperwork
Keep manager informed of location and activities
Follow internal escalation process for issues not resolved on the first visit
Assist other technicians with more complex service calls as needed
Assist Service Leadership on special projects
Provide after-hours service on emergency calls when needed to maintain quality, reliability, and uptime for clients
Communicate and interact with clients, service, sales, and administrative staff in a courteous and professional manner
Remain current on training, manufacturer updates, and product knowledge in order to support all aspects of printers, MFP's, wide format, production print, and document finishing equipment
Establish an up-to-date file of service manuals, part books and other service literature
Follow company policies and procedures while seeking opportunities to improve performance through analysis of BEI service metrics
Maintain tool kit, supplies, and accurate inventory for assigned territory
GENERAL REQUIREMENTS:
Excellent customer service skills
Strong technical and analytical abilities
Excellent time management skills
Detail-oriented and results-driven with excellent organizational skills
Ability to set priorities and manage multiple projects simultaneously
Ability to work independently and with little management intervention
Ability to recognize when to escalate an issue
Self-motivated, flexible, and take initiative
Excellent verbal and written communication skills
Priorize customer service and client satisfaction
Present yourself in a professional and courteous manner as a representative of PERRY proTECH
Uphold and embody PERRY proTECH core values at all times
Abide by PERRY proTECH policies and procedures outlined in the Company Handbook
WORK ENVIRONMENT:
A Field Service Engineer is required to travel for training, off-site meetings, to other branches, and to client locations to assist in troubleshooting problematic machines
QUALIFICATIONS:
Minimum of a High School diploma or GED required.
2 years of experience troubleshooting equipment or equivalent experience
A+, Net+, Software Certification a plus
Must be able to lift up to 50 lbs
Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required.
Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. P