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- Greets patrons and provides proactive customer service
- Assists patrons with library account maintenance (check out, placing holds, fines, etc.)
- Provides patrons with general reference information or guides to appropriate staff/resources
- Maintains a safe and welcoming environment for all patrons (ie. Snow shoveling, trash removal, etc.)
- Promotes library services, programs, and offerings
- Shelves materials, handles holds, and shelf reads accurately
- Interacts with automated materials handling systems
- Provides Active Service on a regular basis to meet patron needs
- Performs related work as assigned by supervisor or manager
- Understands and supports core principles of equity, intellectual freedom, and privacy
- Performs all work duties and activities in accordance with city policies, procedures, and safety practices
- Ability to work varying shifts including nights and weekends
- Attends work regularly at the designated place and time
- 1 year of customer service experience
- High School Diploma or GED
- An equivalent combination of experience, training, and certification may be considered for substitution.
- Tuesday 4:15pm-8:15pm
- Wednesday 3:15pm-8:15pm
- Thursday 8:30am-1:30pm
- Friday 8:45am-1:45pm
- Medical co-insurance for participating providers of 90% plan / 10% employee
- Competitive pay
- Iowa Public Employee's Retirement Pension plans with a 9.44% City contribution and 6.29% employee contribution
- 457 deferred compensation employer match program (City will match up to 0.05% of your annual income each calendar year-learn more here.)
- Flexible Spending (Health Care and Dependent Care Accounts- learn more here)
- An average of 11 paid holidays per year
- Up to $3,000 per year in educational assistance
- 4 weeks of paid parental leave
- Public Service Loan Forgiveness - (The PSLF program forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments while working full-time for a qualifying employer. )
- Pay raises as determined by bargaining contract
- 100% City paid basic life insurance
- Dental, vision, long-term disability, and supplemental life insurance
- View our
- Expansive job growth opportunities
- Commitment to professional development
- Private health & wellness coaching partnerships
- Yes
- No
- 0-1 years
- 1-2 years
- 2 years or more
- 0-1 years
- 1-2 years
- more than 2 years
Public Service Associate - Cedar Rapids, United States - City of Cedar Rapids, IA
Description
Salary: $ $19.87 HourlyLocation : Library- Main 450 5th Ave SE Cedar Rapids, IA
Job Type: Part-Time
Department: Library
Opening Date: 04/29/2024
Closing Date: 5/13/2024 11:59 PM Central
FLSA: Non-Exempt
Bargaining Unit: Libr Barg
Are you keen to creating relationships with diverse populations as well as providing exceptional customer service? Are you organized and self-driven? Would others consider you an adaptable learner? The Cedar Rapids Public Library is hiring for a Public Service Associate (19 hours/week) to join our organization and help provide phenomenal experiences to our visitors.
At the City, we are committed to employing individuals who reflect our community's diverse backgrounds and this position is crucial in the success and strategic direction of a growing and evolving community. We appreciate and leverage the vast experience individuals bring beyond the technical requirements of a job. If you are an individual with similar experience listed here please consider applying. Experience and skills combined with commitment to our core values is key to building a greater community now and for the next generation.
About our Community
Nestled in the heart of Iowa, Cedar Rapids is our vibrant and diverse community known for its rich history, culture, and natural beauty. Our city has a strong sense of community which can be seen at any of our numerous parks, recreational opportunities, and family-friendly events year round. You can also explore our thriving downtown district, filled with shops, restaurants, and entertainment options, or take a stroll along the Cedar River, which runs through the heart of the city.
About the Position
Assists patrons in the use of the library by delivering outstanding service in all areas, including organizing and shelving library materials.
Works under general supervision and exercises discretion in carrying out work assignments within boundaries of established policy and procedure.
Job Duties & Responsibilities
The Public Service Associate position is covered under the Communications Workers of America, and all new hires begin employment at $17.13 per hour, regardless of years of experience. Employees in this classification receive a step increase after 6 months. The steps effective 7/2023 include:
New Hire6 months1 year$17.13$19.29$19.87
Equal Opportunity/Affirmative Action Statement
The City of Cedar Rapids is an equal opportunity/affirmative action employer. All job applicants will receive consideration for employment free from discrimination on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history).
Applicants with Disabilities
We respect and value people with disabilities and are committed to providing a workplace culture of disability inclusion. People with disabilities are supported during the hiring process and are encouraged to apply for employment with the City of Cedar Rapids. In support of the Americans with Disabilities Act, reasonable accommodations will be provided to those in need of assistance with the application and interview process. To request an accommodation, contact the City's Human Resources department by phone at or by email at -
We offer benefits and beyond for our employees and their families
The City of Cedar Rapids provides outstanding pay, benefits, time off, including:
Please explain why you are interested in this position.
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This position is 19 hours/week and does not offer insurance benefits. Would you accept this position if offered?
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