PACT Representative I - Winston-Salem

Only for registered members Winston-Salem, United States

4 weeks ago

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Full time $21.85 - $32.80 (USD)

Job Summary

This is a full-time position in the department of patient access and care team, with benefits eligible. The representative will use facility/provider information to link patient experiences between PACT and practice sites.

Responsibilities

  • Use resources to assist inbound callers and make outbound calls when needed
  • Recognize complex problems and questions, escalating for resolution when necessary
  • Schedule patient appointments, coordinate cancellations, reschedules, and additions to schedules
  • Obtain demographic and insurance information, verifying coverage.
  • Determine emergent calls based on provided information.

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