PACT Representative I - Winston-Salem
4 weeks ago

Job Summary
This is a full-time position in the department of patient access and care team, with benefits eligible. The representative will use facility/provider information to link patient experiences between PACT and practice sites.
Responsibilities
- Use resources to assist inbound callers and make outbound calls when needed
- Recognize complex problems and questions, escalating for resolution when necessary
- Schedule patient appointments, coordinate cancellations, reschedules, and additions to schedules
- Obtain demographic and insurance information, verifying coverage.
- Determine emergent calls based on provided information.
Job description
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