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- Answering customer phone calls, emails, and correspondence with the objective of acquiring new business.
- Carrying out price quoting, purchasing, returned goods tracking, customer complaints, and reporting to support sales.
- Continuously improving and streamlining order processing to reduce cycle times, decrease costs, and improve margins.
- Generating orders for production, tracking, and following their progress and communicating with customers.
- Providing information and answering questions from outside sales representatives and customers.
- Recommending products to meet customer requirements.
- Completing all required reports, forecasts, and correspondence in a complete and timely manner.
- Independently expanding knowledge of products, applications, markets, and competitive advantages to add value to the position.
- Actively participating in all required training programs, sales meetings, and events.
- Performing any other tasks assigned by the Customer Service Supervisor.
- Developing a complete understanding of our ERP system - Epicor.
- 2+ years' experience in the customer service field
- Proficiency with Microsoft Office Suite
- Ability to multitask
- Strong attention to detail
- Strong customer service skills
- Excellent written and verbal communication skills
- Benefits include Paid Vacation, Medical, Dental, Vision, and retirement plan available.
- Learn more about our company: Eberl Iron Works
Inside Sales/Traffic Safety Products Specialist - Buffalo - Eberl Iron Works, Inc.

2 weeks ago

Description
Inside Sales/Traffic Safety Products Specialist
As an Inside Sales/Traffic Safety Products Specialist, you will facilitate sale and order processing of our manufactured and distributed products from start to finish and serve as the go-to technical expert on the sales side of our website with broad knowledge of the products and their various applications.
You will also be responsible for answering customer phone calls, emails, and correspondence with quotes or information with the objective of acquiring new business.
Key Responsibilities:
Requirements:
Why Choose Eberl Iron Works:
About Eberl Iron Works:
Eberl Iron Works is a third-generation, family-owned business that has been operating at the same location in downtown Buffalo for over a century. We believe in the importance of community and fostering an environment where businesses, organizations, and people can share knowledge and ideas for the betterment of all involved. Our company began as a small ornamental wrought iron railing company and has since evolved into six unique divisions, primarily focused on distributing products and services that support the commercial building & construction and traffic safety industries.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities.
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