Implementation Project Manager II - Rochester - CallTower

    CallTower
    CallTower Rochester

    2 days ago

    $80,000 - $125,000 (USD) per year *
    Description

    Position summary:


    The Implementation Project Manager II is responsible for taking new clients from signed contracts to full implementation and hand-off to the Customer Support organization.

    This includes ensuring that all aspects of the communication, planning, and implementation of services sold to a CallTower customer are well-managed.

    The Implementation Project Manager II will be self-motivated and highly organized.

    Position responsibilities:
    Responsible for requirements gathering & defining project scope and objectives
    Manages all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates, status reports, and processes to ensure user satisfaction, project continuity and the timely delivery of services
    Conducts regular project meetings and is responsible for project tracking and analysis
    Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project
    Responsible for design of telephone, voicemail, call flows, and email systems as well as provisioning client services within the internal CallTower Provisioning System
    Responsible for managing equipment procurement and provisioning
    Responsible for coordinating the ordering and delivering of Telco circuits and DIDs
    Responsible for the project's commitment to quality
    Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization
    Must be courteous and polite in written and oral communication, and be able to get ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences
    Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected
    Any other duties as assigned by management

    Essential skills and experience:
    Bachelor's degree or 6+ years relevant experience required. Fields of Information Systems or related field desired, graduate degree or certificates a plus
    PMP Certification a plus
    4+ years of project management experience and/or 4+ years of project implementation experience in a technology area (preference given to VoIP, networking, or telecom)
    Demonstrate excellent project management, consulting, and problem-solving skills
    Strong in oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner
    Able to manage clients to tight implementation schedules, proactively set and maintain expectations, and maintaining good client relationships (mostly remotely vs. onsite)
    Able to track and manage multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients
    Able to effectively utilize implementation support staff
    Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly
    Able to accommodate a flexible work schedule that frequently includes some evening and weekend hours (~20% on average)
    Able to travel (less than 20%), sometimes on short notice

    Benefits:

    • Annual market comp evaluation
    • 85% employer paid medical plans (HDHP and PPO options)
    • Dental/Vision
    • PTO accrual starts day one
    • 100% 401k match on first 4%
    • Paid Parental Leave
    • 100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass
    Salary Description
    * This salary range is an estimation made by beBee
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