Customer Success Engineer - Santa Clara - netPolarity, Inc. (Saicon Consultants, Inc.)

    netPolarity, Inc. (Saicon Consultants, Inc.)
    $95,000 - $170,000 (USD) per year *
    Description

    Title : Customer Success Engineer

    Location: Santa Clara, CA (hybrid)

    Duration: 12+ Months

    Looking for those who can work on W2

    Primary Skills

    • Customer Success experience
    • 5 years of experience in network security engineering, operations, support, or professional service, or similar roles.
    • Working knowledge of Palo Alto Networks NGFW security platforms is highly desirable
    • Network Security certification from Palo Alto Networks (PCNSA, PCNSE, Network Security Analyst, Next-Gen FW Engineer ) or CISSP, CCNA, CCNP, CCIE, or similar is highly desirable.

    Job Description:

    • We are looking for a Customer Success Engineer to join our dynamic team.
    • Our Engineers are product experts, technical advisors, and customer advocates, using a proactive approach to ensure customers achieve their desired outcomes with our products or services.
    • This role involves implementing custom integrations and workflows, providing deep product-level expertise, offering product support, and managing customer escalations.

    Key Responsibilities:

    • Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.
    • Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.
    • Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.
    • Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly.
    • Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans.

    Qualifications:

    • Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable.
    • Working knowledge of Windows, Mac, and Linux operating systems is highly desirable.
    • Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth.
    • Experience in customer escalations, account management, and project management.
    • Ability to thrive in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.
    * This salary range is an estimation made by beBee
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