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Overnight Guest Service Ambassador
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Produce Lead
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GUEST SERVICES AMBASSADOR - Dunwoody, United States - Effingham Health System
Description
Job TypeFull-time
Description
Are you interested in building a career with other TOP PERFORMERS?
Effingham Health System is committed to providing exceptional care and services in an environment that supports professional growth, diversity, and inclusion.
EHS culture encourages and supports individuals in pursuing their career goals and well-being by providing work-life balance, flexible scheduling, career development, and all the benefits and perks you need for yourself and your family.
Benefits:
Retirement plans 403 (b) and 457Health insuranceDental InsuranceVision insurancePrescription Drug PlanHospital DiscountFlexible spending accountPaid time offExtended Days off (Sick time)Employee assistance programStrive365 Wellness ProgramBasic Life insurance (Employer Paid)Voluntary Life insurance/Accident/Critical IllnessDisability (LTD and STD)Tuition reimbursementLegal and ID ShieldDiscounted Gym membershipCafeteria Payroll DeductionEmployee Perks ProgramStudent Loan Relief and AssistanceEmployee Rewards and Recognition ProgramBereavement LeaveJOB SUMMARY
Under the general direction of the Patient Access Manager, the Guest Service Ambassador (GSA) is responsible for providing excellent customer service to include timely courteous greetings, information, directions and enhancing the experience of all patients, visitors, vendors, guests, and staff team members accessing Effingham Health System.
The GSA will provide wayfinding with a personal touch to anyone in need of assistance in accordance with The Joint Commission, federal, state and local guidelines, and organizational and departmental policies and procedures.
STANDARDS OF PERFORMANCEActs as an EHS Hospital Ambassador to all persons who enter the building.Initiates patient check-in and coordinates smooth handoff to registration.
Monitors and provides updated information to patients, families, and visitors in waiting room areas in support of the medical staff as needed and or directed by the RN's and Medical Providers.
Rounds on patients frequently in treatment rooms and waiting room to ask about experience and provide updates on waiting times; addresses concerns or questions immediately with the shift charge nurse.
Communicates patients' questions, complaints, problems, and concerns to appropriate staff members.Explains policies and procedures to patients.
Directs/escorts patients, families, and visitors to the appropriate areas.
Takes part in such activities such as:
reading to patients, changing television channels, communicating with patients and families, making phone calls, providing blankets and tidies up to improve the appearance of the waiting room while the patient is present.
Consults the nurse prior to providing water or food requested by patients or families.Consults the nurse prior to sharing any information about the patients' condition.
Delivers food/water/nourishment to patients as directed by the nurse or provider.
Is not involved in providing direct patient care, cleaning rooms, or assisting patients to the restroom.
Communicates appropriately and clearly to shift charge nurse, co-workers, and physiciansTreats patients and families with dignity and respect.
Utilizes the paging system with proper professional decorum and procedure.
Cross trains with Customer Service Representative position to serve as back-up as needed.
Participates in continuing education regarding EHS internal training and updates, regulatory compliance, and patient engagement initiatives.
Other duties as appropriately assigned
Requirements
Minimum Level of Education:
Education level equivalent to completion of high school required; secondary college-level courses in business/administration assistant is a plus.
Formal Training:
Excellent customer service, strong verbal, and written communication skills. Basic office skills, telephone skills, and entry-level computer skills are required.
Licensure, Certification, Registration:
None
Minimum Requirements:
2 years of experience in healthcare is preferred.
Customer Service experience is preferred.
Strong writing skills and the ability to deliver a clear and coherent narrative is required.
Effective and compassionate communication skills (including email etiquette) is required.
Successful candidates must be able to quickly assess a situation and exercise good judgment to make sound decisions.
Key skills include mediation, information seeking, conflict resolution, listening skills, an understanding of advanced directives and bioethics, compassion, and patience.
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