- Communicates goals, best practices, objectives and deadlines to team members to support performance standards for average speed of answer, request resolution time, quality of service, and other metric goals.
- Motivates team members by leading rewards and recognition activities.
- Assesses and positively impacts employee performance through coaching and mentoring.
- Frequently and actively monitors guest interactions to ensure all service expectations are met.
- Demonstrates exceptional customer service skills while handling guest requests via phone, email, and other methods.
- Assist with training newly hired and tenured colleagues.
- Assisting Senior Agents with approval requests, tax exemptions, outstanding cases, and other duties as needed.
- Assist Customer Service Agents with escalated guest concerns and advanced research.
- Support customer service leadership team with cost-saving and other service enhancement strategies.
- Monitor and enforce assigned schedules for customer service colleagues to maximize service levels.
- Review and utilize information from performance reporting to coach colleagues and drive overall department performance.
- Participate in and assist with performance review meetings, check-in conversations, and team meetings as needed.
- Assist with interviewing, hiring, and other onboarding activities for newly hired customer service colleagues as needed.
- Collaborate with IT, customer service leadership, HR, and other teams to ensure customer service colleagues have necessary tools and technology to provide exceptional service and support for all guest requests.
- Participation in employee events, onsite meetings, hotel visits and industry conferences is expected.
- Other duties as may be assigned by supervisors.
- Work well with others at a variety of levels within the organization.
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Bilingual Customer Service Team Lead
5 days ago
HYATT Hotels Moore, United StatesSummary: · Hyatt is seeking an energetic, motivated, and detail-oriented Bi-Lingual Customer Service Team Lead to guide our team of hospitality professionals at the Shared Service Center. This position will work closely with the customer service leadership team to support and mot ...
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Bilingual Customer Service Team Lead
5 days ago
Shared Services Center - Moore Moore, United StatesHyatt is seeking an energetic, motivated, and detail-oriented Bi-Lingual Customer Service Team Lead to guide our team of hospitality professionals at the Shared Service Center. This position will work closely with the customer service leadership team to support and motivate our c ...
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Team Leader Project Engineering
1 week ago
NebulaTech Moore, United StatesProtecting Health · Are you motivated to uphold the values of quality, innovation, expertise, passion, and fairness? · Sanner Group, with manufacturing facilities, sales offices, and development sites in multiple European countries, as well as Asia, India, and North America, has ...
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Product Data Management Clerk
1 week ago
BlueWave Solutions Moore, United StatesMoore is the premium brand under the umbrella of the Spanish Roca Group, one of the world's leading manufacturers of bathroom sanitary products. Our products and concepts are known for their technical innovations, high functionality, and exceptional design quality. From our centr ...
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Shift Manager
4 weeks ago
Jack in the Box Moore, United States Full timeJack in the Box is currently looking for a full time or part time Shift Manager to join our team in Moore, OK. Shift Managers keep day to day operations running smoothly by leading their teams to success. A successful Shift Manager will keep everything running smoothly and roll u ...
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Outside Sales Representative
2 weeks ago
Five Star Painting Moore, United StatesDo you have a knack for connecting with customers and building quality relationships with them quickly? Does the idea of being in the field and visiting prospective job sites sound appealing? If you're excited about helping people, providing solutions, and closing the sale, we wa ...
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Shift Leader
4 weeks ago
Jack in the Box Moore, United States Full timeJack in the Box is looking for enthusiastic individuals to join our team in Moore, OK as full time or part time Shift Leaders. If you like working in a fast paced, fun environment and you are good with people, look no further Jack in the Box is the right place for you.Shift Leade ...
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Assistant General Manager
14 hours ago
McDonald's Moore, United StatesAssistant General Manager MOORE - 12TH Job Description · Assistant General Manager · Flexible scheduling with a side of always feeling valued. A job at McDonald's offers a job combo that fits YOU. · PERKS & BENEFITS: · Competitive pay starting at $47420 / year plus cash ince ...
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Urgent Care Veterinary Practice Manager
1 week ago
American Veterinary Group Moore, United States Full timeAre you an experienced Veterinary Practice Manager that enjoys working as a technician on the floor? Are you an experienced and motivated veterinary technician who is looking for your next career move? UrgentVet is seeking a rock star Practice Manager to lead our practice team ...
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Physical Therapist
3 weeks ago
Upstream Rehabilitation Moore, United StatesTherapy in Motion, a brand partner of Upstream Rehabilitation, is looking for a Physical Therapist to join our team in Moore, OK · Who we are... · A network of over 1200 clinics from coast to coast, 26 brand partners, that leads the outpatient physical therapy field. The Upstream ...
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HVAC Maintenance Technician
2 weeks ago
Airco Service Moore, United States Full timeAirco Service, Inc. · In business since 1961, we are a multi-award winning HVAC, Electrical, and Plumbing Company. Our employees are our most valuable asset and we are always looking for qualified individuals to join our team. We foster personal and professional development by pr ...
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HVAC Maintenance Technician
2 weeks ago
Airco Service Moore, United States Full timeAirco Service, Inc. · In business since 1961, we are a multi-award winning HVAC, Electrical, and Plumbing Company. Our employees are our most valuable asset and we are always looking for qualified individuals to join our team. We foster personal and professional development by pr ...
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Moore Public Schools
1 week ago
MyKelly Moore, United States Full timeWe are hiring Substitute Teachers for Moore Public Schools. · Remember that educator who made a difference in your life? Now it's your turn Substituting is an excellent opportunity to be a mentor and help students become the best versions of themselves. Substitutes are essential ...
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Journeyman Plumber
2 weeks ago
Airco Service Moore, United States Full timeAirco Service · In business since 1961, we are a multi-award winning HVAC, Electrical, and Plumbing company. Our employees are our most valuable asset and we are always looking for the best personnel in the industry any time of the year. We foster personal and professional develo ...
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part-time assistant manager
2 weeks ago
Maurices Moore, United States Part timeBrand Overview: · As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've e ...
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Store Protection Specialist
2 weeks ago
Ross Stores Moore, United States Full timeStore Protection Specialist PL0124) Description GENERAL PURPOSE: This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, smil ...
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Lead - CT Technologist - $28-41 per
2 weeks ago
INTEGRIS Health Moore, United StatesJob Description · INTEGRIS Health is seeking a CT Technologist Lead for a job in Moore, Oklahoma. · Job Description & RequirementsSpecialty: CT Technologist · Discipline: Allied Health Professional · Duration: Ongoing · Employment Type: Staff · INTEGRIS Health Baptist Medical Cen ...
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Sales Manager
1 day ago
Ulta Beauty Moore, United StatesUlta Beauty - 790 SW 19th Street · Suite B [Department Supervisor] As a Sales Manager at Ulta Beauty, you'll: Have responsibility for all aspects of the retail business (with the exception of boutiques), including sales, service and operational excellence; Lead a high-performing ...
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General or Child Psychiatrist
1 week ago
LifeStance Health Moore, United States Full timeJob Description · We offer Psychiatrists:100% outpatient work in a Group Practice Setting. · Hybrid Model · Telemedicine and in-person flexibility. Generous 'above market' compensation with unlimited/uncapped earnings. · Sign-on bonus. · Full benefits package: health, dental, ...
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Lead - Radiology Technologist - $25-38 per
2 weeks ago
INTEGRIS Health Moore, United StatesJob Description · INTEGRIS Health is seeking a Radiology Technologist Lead for a job in Moore, Oklahoma. · Job Description & RequirementsSpecialty: Radiology Technologist · Discipline: Allied Health Professional · Duration: Ongoing · Employment Type: Staff · INTEGRIS Health Bapti ...
Customer Service Team Lead - Moore, United States - Shared Services Center - Moore
4 weeks ago
Description
Hyatt is seeking an energetic, motivated, and detail-oriented Customer Service Team Lead to guide our team of hospitality professionals at the Shared Service Center. This position will work closely with the customer service leadership team to support and motivate our customer service teams who provide world-class service via phone, email, and other channels. You will motivate, train, and monitor performance of a team of customer service agents on a daily basis.
Essential Functions: