Contact Center Specialist Laker - San Diego

Job summary

The Contact Center Specialist provides research support for multiple internal departments including Contact Center, Prior Authorization, Claims,
Configuration Services,
Pharmacy Network Management,
Cliet Teams,
Legal and Accounting.

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This position requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to manage difficult or emotional client situations; Respond promptly to client needs;
Solicit client feedback to improve service;
Respond to requests for service and assistance from clients;

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To perform this job successfully one must have high performance teamwork.

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The employee is regularly required sit talk hear stand walk use hands finger handle feel reach hands arms occasionally lift move pounds.

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Job description