Parts Sales Counterperson - Morristown, United States - Farris Jeep

Description

• Excellent work environment and culture.
• Five day work week (no Sundays).
• Hourly base pay (paid weekly) plus commission (paid monthly).
• Continuous training and employee development.
• Health, vision, dental, disability, and other insurance available.
• Paid vacation and sick days after one year of employment.
• Locally owned by the same family since 1929.

• Maintains counter areas, keeps storage areas clean and uncluttered.
• Assists all customers (phone, internal and external) at a high level in selecting the required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements to fully complete their repairs.
• Answers phone calls providing price quotes and other information.
• Reviews body shop estimates to ensure the requested parts properly fit the vehicle, and the pricing is inline with the estimate.
• Pulls and fills orders from stock.
• Notifies the parts manager of out of stock parts or shop materials that need immediate attention.
• Locates out of stock parts from outside sources orders those parts as necessary.
• Notifies the service advisor and the customer when special ordered parts has arrived.
• Pulls orders for delivery ensuring the purchase requirements of the customer are met.
• Maintains a back-order log and follows up on back ordered parts.
• Verifies will-call and back-order files weekly.
• Returns unneeded parts to vendors weekly.
• Replenishes inventory daily.
• Ensures all parts are billed as they cross the counter.
• Ensures all special order customer pay parts are paid for in advance.
• Ensures all charge sales are signed by the customer.
• Ensures all customers have the customer copy of their invoice.
• If any part returns are taken, ensures the part is in its original box, and issues the credit using the original invoice number.
• Bills all special tools requested by the technician to the repair order.
• Keeps orderly records of all invoices, estimates, and other necessary paperwork.
• Sets up any orders that require delivery or shipment.
• Cleans computer terminals daily and turns off the computer at the end of the workday.
• Completes all required Chrysler training. Other training may be assigned as needed.
• Keeps current on new products and product updates.
• Maintains a lost sale program.
• Maintains professional appearance according to handbook guidelines.

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