Contract Administrator - Franklin Lakes, New Jersey, United States

Position : · Contract Administrator [12293] · Location : ·   Franklin Lakes, NJ · Duration :  6+ Months Contract · Start Time :  8:30 AM · End Time :  5:00 PM · Total Hours/week :  38.75[Mon-Fri] · Knowledge and Skills: · Reporting to the Team Leader, Contract Execution, this pos ...

Job description

Position :
Contract Administrator [12293]


Location :
  Franklin Lakes, NJ

Duration :  6+ Months Contract

Start Time :  8:30 AM

End Time :  5:00 PM

Total Hours/week :  38.75[Mon-Fri]


Knowledge and Skills:

• Reporting to the Team Leader, Contract Execution, this position is responsible for maintaining accurate contract pricing and membership (Locals) as defined by the terms and conditions of our GPO (National & Regional), Local, and Direct agreements of BD's Commercial Consumable Sales Contracts for all US business segments and Capital products Local and Direct Agreements (currently excluding BioSciences, Diabetes Care and Pharmaceutical Systems).
• This information is provided to customers, distributors, and to both internal and external BD Sales and in response to direct and indirect inquiries.
• Engaging and collaborating with our Distributor Partners, GPO's, BD/CFN Business Unit Sales Leaders, Contract Offer Development pillar, and Commercial Customers (Healthcare Delivery and Channel Partners), this position will support best in class, innovative, enterprise operational capabilities and policy, process and governance to ensure the effective implementation of complex, critical contracting activities which manage business opportunities appropriately.
• Candidates must have strong communication, technical, and organizational skills and be accountable for achieving key metrics.
• Scope includes operationalizing all commercial sales contracts including National and Regional GPO contracts (consumables and capital), other Nationals (Reference Lab, CRO and Non Acute), Regional Network (e.g., IDN) and other Regional/Local contracts, and Distribution Agreements (Principle and Self-Distributing).
• Excludes DS and MMS customized capital contracts and DS consumable contracts structured as financing for capital equipment.

Education and Experience:

• BA/BS required with 3+ years' experience in commercial contract operations.
• General understanding of the end-to-end commercial contract operations management.
• Experience in ERP (SAP) and reporting (Business Intelligence) systems.
• Proficient technical skills in MS Access and MS Excel solutions.
• Strong communication and customer centric skills in order to adapt to customer needs while maintaining BD's values.
• Demonstrates working knowledge of principles of key business metrics and analytical techniques/tools, including their application in effective contract execution.
• Proven ability to quickly establish credibility, trust, and support within all levels of organization.
• Analytical problem solver with business acumen. Able to evaluate key business drivers and develop clear solution recommendations.
• Ability to plan, organizes, and manages a variable work load and meet schedules with accurate results.
• Innovative thinker with ability to drive change and effectiveness through automation and process excellence.
• Ability to work well independently in a team environment, be self-motivated and multi task while achieving expectations 

Responsibilities:

• Significant collaboration with our Distributor and GPO partners to drive change around our contracting processes in order to facilitate effective policies and procedures that will deliver sustainable results.
• Assist leadership with creating and implementing governance processes to ensure standardization and efficient contracting policies, procedures, and processes to harmonize all aspects of contract execution and operations with the appropriate flexibility to meet customer/market needs and dynamics across all business offerings.
• Resolve chargeback errors for contract specific error types, including membership error types for local contracts, in accordance with OLA's and SLA's. Utilize advanced technical skills to assist in analyzing outstanding chargeback disputes.
• Support and propose continuous process/system improvement initiatives across the Commercial Contract Operations teams.
• Be accountable for key metrics; KPI's (key performance indicators), SLA's (service level agreements), and IIG's in order to meet the strategic goals of the organization.
• Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Contract Operations.
• Collaborate with Contract Offer Development team and sales managers, ensuring proper documents/signatures are in place before contracts are executed in SAP.
• Record and process new business/renewal contracts and addendums efficiently and accurately in order to meet customer expectations. Ensure that proper guidelines are enforced and approvals are received, as defined by the Business units.
• Maintain contract pricing, making changes or additions to pricing based on the request of the Business Units and/or Sales Managers to maintain market competitiveness. Perform price comparisons, identifying any gaps, and communicating to requestor before executing in SAP.
• Prepare Dealer Notifications and notify servicing distributors of all contract pricing and membership information including new contracts, renewals, addendums, extensions, and expirations as defined by contract policy.
• Active participant in the contract renewal process, creating and utilizing contract reports to help drive discussion with sales managers and/or business units around approaching contracting expirations.
• Ongoing collaboration with membership team, ensuring GPO customers are properly attached to qualified pricing tiers. 
• Coordinate information with Chargeback Analyst and Distributor partners as needed to resolve contract error discrepancies. Manage follow up communications with distributors to ensure errors are resolved on the front end.
• Ability to resolve any customer pricing related issues and perform sales analysis when necessary (BI sales reporting, price calculations, flat credit process, etc.).
• Serve as functional investigator for submitted Service Complaints related to direct contract pricing. Collaborate with responsible contract administrators and/or membership team to resolve complaints and document into the complaints database.
• Customers service all distributor and sales rep adhoc inquiries (phone/e-mail).
• Responsible for maintaining all Contract Execution related training material and updating desktop procedures to support management.
• Document any identified gaps in contracting procedures and work with the commercial contracting team leaders and managers to find resolution.