Manager, People Operations - Plymouth, MI
2 weeks ago

Job summary
Rivian seeks Manager People Operations to lead centralized delivery of People Team services across Rivian. This role oversees day-to-day operations of Tier 1 employee support model ensuring requests handled with consistency speed care while building scalable technology-enabled processes that grow with company.Responsibilities include leading Tier 1 Operations managing escalations troubleshooting issues resolving service gaps removing friction employees managers owning performance service standards monitoring key performance indicators analyzing service data trends demand patterns informing prioritization continuous improvement initiatives driving continuous improvement automation leading projects aimed at streamlining automating simplifying Tier processes partnering HR Technology COEs enhancing end-end service delivery supporting solutions leveraging platforms like ServiceNow Workday enhancing employee experience identifying opportunities implementing strategies improving overall employee experience HR touchpoints building developing high-performing Employee Experience team.
Job description
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