Tech Specialist - Ashland, United States - Diversity Nexus

Description

Skills
Project Management-1
Description
Responsibilities :

• Develop detailed, actionable functional requirements for internal and external developers supporting back-office business systems and customer service order management platforms.
• Engage with business stakeholders to understand and manage program priorities and vision to translate requirements into a product roadmap.
• Serve as the conduit between the business community and the software development team.
• Conduct workshops and process design sessions to facilitate collaboration between the business and IT, set priorities, and design solutions.
• Investigate and evaluate solutions for operation issues analyzing data and working with technical teams.
• Work independently and as part of a team on small, medium, and large projects.
• Collaborate with Project Managers, Solutions Managers, QA, and Developers to establish the technical vision and analyze tradeoffs between scope, timing, usability, and functional needs.
• Validate requirements by performing tests to confirm expected results of application functions and system outputs.
• Create written documentation per IT project standards that serves as a reference to the scope of the project, functional requirements, and targeted outcomes.
• Successfully engage in multiple initiatives simultaneously.
• Provide regular status updates to managers ensuring all risks are reviewed, action plans are developed to mitigate those risks, and dependencies to project schedules are identified.

• Excellent verbal and written skills and the ability to interact professionally with senior managers and subject matter experts.
• Independent and self-motivated, capable of executing under uncertainty with multiple priorities, in a fast-paced environment
• 5-7 years as a functional analyst in Information Technology.
• 3-5 years of related experience in media or publishing is a plus.
• Experience with Customer Service optimization is a plus.
• Strong multi-tasking skills are required.
• Strong knowledge of MS Excel is required.
• Microsoft SQL Server skills (Transact SQL) is a plus.
• JIRA and Confluence skills are a plus.