- Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement.
- Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience.
- Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries.
- Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services.
- Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels.
- Responsible for achieving individual sales, referral and service quality goals.
- Develop referrals from prospects calling to inquire on bank products and services.
- Provide operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/Bill Pay.
- Excellent verbal and written communication skills.
- Strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
- Proficient computer skills; ability to understand and utilize multiple systems, computer and databases.
- Demonstrate a working knowledge of bank products, services and policies.
- Ability to solve practical problems.
- Demonstrate a professional manner and team spirit.
- Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers.
- Detail oriented and organized.
- High School Diploma or GED and a minimum of two years' high volume call center experience, teller or branch banking experience.
- Bilingual preferred.
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Customer Care Specialist
1 month ago
Only for registered members Wayne, NJWe have a long-term contract position available for an experienced Customer Care Specialist to join our amazing team at our Wayne NJ manufacturing facility This role is responsible for processing sales orders from receipt through to shipment for assigned customers and act as liai ...
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Customer Care Specialist
1 month ago
Only for registered members Wayne TEMPORARY $30 - $34 (USD)We have a long-term contract position available for an experienced Customer Care Specialist to join our amazing team at our Wayne NJ manufacturing facility This role is responsible for processing sales orders from receipt through to shipment for assigned customers and act as liai ...
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customer care Specialist
1 month ago
Only for registered members WayneWe invest in our associates' growth potential. We protect it. We focus it. · Follow bank established guidelines regarding customer service. · Maintain proficient knowledge of Bank products and services. · ...
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Customer Care Specialist
2 weeks ago
Only for registered members Wayne Full timeFollow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. · Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution wi ...
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Pet Care Specialist
2 days ago
Only for registered members Hawthorne, NJ Part timePet Care Specialist job at Brisco's Buddies requires caring for dogs, cats and small animals including feeding, administering medications and cleaning up after pets. · ...
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Patient Care Specialist
3 weeks ago
Only for registered members Clifton, NJWe are seeking a high-energy friendly personable and professional Patient Care Specialist to join our busy modern top-rated podiatry practice.. · Greet patients with a smile and provide a welcoming first impression. · Answer phones schedule appointments and assist patients with q ...
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Wellness Care Specialist
3 days ago
Only for registered members Montclair, NJWe are seeking a Wellness Care Specialist to join our team. In this role, you will make a difference in the lives of seniors and people with disabilities by enhancing their quality of life. · ...
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Care Support Specialist
3 days ago
Only for registered members Parsippany-Troy Hills, NJWe are seeking a Care Support Specialist / Care Aide to join our team. In this role, you will make a difference in the lives of seniors and people with disabilities by enhancing their quality of life. · ...
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Sr Customer Care Specialist
1 month ago
Only for registered members Franklin Lakes $25.20 - $41.50 (USD)We are the makers of possible · Becoming a maker of possible with us means being part of a team that values your opinions and contributions.The Strategic Account Operations team (SAO) is responsible for delivering exceptional experience to our strategic partners by being proacti ...
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Sr Customer Care Specialist
1 month ago
Only for registered members Franklin Lakes, NJ+Job summary · We are the makers of possible BD is one of the largest global medical technology companies in the world Advancing the world of health is our Purpose and it's no small feat It takes the imagination and passion of all of us-from design engineering to manufacturing an ...
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Personal Care Specialist
1 month ago
Only for registered members Bloomfield, NJ Full timeThe RoleRise personal care specialists engage in one-on-one interactions with patients and customers from the time they enter the retail area until they check out and exit the store. Our ideal personal care specialist candidate should be friendly and upbeat, much like a barista i ...
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Personal Care Specialist
4 weeks ago
Only for registered members Bloomfield, NJ Part timeThe RoleRise Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. · Engage with and assist patients and/or customers in a customer-facing, intimate retail envir ...
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Personal Care Specialist
2 days ago
Only for registered members Bloomfield, New Jersey, United States Part timeThe Role RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, · much like a bar ...
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Care Specialist
1 week ago
Upward Health Brooklyn Full time+Upward Health+is+an+in-home,+multidisciplinary+medical+group.+ · The+CARE+SPECIALIST+is+a=key+member+,responsible+,delivering+,chronic+c-care+m-to+h-high-complexity+p-patients. · Key+b-behaviors+:adaptability,&resilience,+self-starter,+motivation,+empathy,&compassion,+accountabi ...
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Care Specialist
1 week ago
Only for registered members New York $39,960 - $70,200 (USD)The Care Specialist is responsible for the non-clinical aspects of the Care Management process. They ensure information is entered in the system to effectively execute member care plans and perform various administrative tasks. · Work with Care Specialists, Care Managers, and Soc ...
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Care Specialist
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Only for registered members Bronx, NYThe Care Specialist is a key member of the team responsible for delivering chronic care management to high-complexity patients. · The role involves direct outreach to patients, · guiding them through the enrollment process, · fascilitating virtual appointments with providers, · a ...
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Personal Care Specialist
1 month ago
Only for registered members Bloomfield Full timeThe Role RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. · We're humble—We prefer quiet confidence and don't shout about our success. · We're hardwork ...
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Care Specialist
1 week ago
Only for registered members New York, NY Remote jobResponsible for the execution of the non-clinical aspects of the Care Management process. Ensure information is appropriately entered in the system to effectively execute member care plans, originate authorizations, request clinical information, perform case research and execute ...
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Provides technical customer support to ensure that all customers are satisfied with the products and services. · ...
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Client Care Specialist
2 weeks ago
Only for registered members Paramus, NJWe are seeking a Client Care Specialist / Care Aide to join our team. In this role, you will make a difference in the lives of seniors and people with disabilities by enhancing their quality of life. · ...
Customer Care Specialist - Wayne - Valley Bank
Description
Responsibilities include but are not limited to:
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Customer Care Specialist
Only for registered members Wayne, NJ
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Customer Care Specialist
TEMPORARY Only for registered members Wayne
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customer care Specialist
Only for registered members Wayne
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Customer Care Specialist
Full time Only for registered members Wayne
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Pet Care Specialist
Part time Only for registered members Hawthorne, NJ
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Patient Care Specialist
Only for registered members Clifton, NJ
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Wellness Care Specialist
Only for registered members Montclair, NJ
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Care Support Specialist
Only for registered members Parsippany-Troy Hills, NJ
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Sr Customer Care Specialist
Only for registered members Franklin Lakes
-
Sr Customer Care Specialist
Only for registered members Franklin Lakes, NJ
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Personal Care Specialist
Full time Only for registered members Bloomfield, NJ
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Personal Care Specialist
Part time Only for registered members Bloomfield, NJ
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Personal Care Specialist
Part time Only for registered members Bloomfield, New Jersey, United States
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Care Specialist
Full time Upward Health- Brooklyn
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Care Specialist
Only for registered members New York
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Care Specialist
Only for registered members Bronx, NY
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Personal Care Specialist
Full time Only for registered members Bloomfield
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Care Specialist
Only for registered members New York, NY
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Technical Customer Care Specialist
Freelance HireHubJobs- New York
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Client Care Specialist
Only for registered members Paramus, NJ