Integrated Communications Account Director - Salt Lake City - Thatcher+Co.

Description

Integrated Communications Account Director

Salt Lake City hybrid (2 days/week in office)

About the Role

This Integrated Account Leader will serve as the day-to-day leader for a portfolio of mission-driven clients, including nonprofit organizations, educational institutions, and a global streaming media service.

You are the primary owner of the client relationship and the internal driver of the work. You lead teams, guide clients and ensure communications strategies and programs are thoughtful, integrated, and aligned with each organization's mission, values, and public responsibilities.

This role requires strong judgment, discretion, and the ability to operate comfortably at the intersection of mission, reputation, and public engagement. You will help clients navigate complex stakeholder environments while delivering clear, effective communications outcomes.

Who We Are

Headquartered in New York City with an office in Salt Lake City, Utah, Thatcher+Co. is a boutique corporate communications and integrated public relations firm with proven experience in both private and public sectors.

What You Will Do

Client Leadership

• Serve as the primary day-to-day leader for multiple client relationships.
• Consistently and proactively provide clients with creative and innovative strategies vs. simply taking orders.
• Build trusted advisor relationships with senior leaders at nonprofit, education, and media organizations.
• Lead overall communications strategy, not just execution, with an understanding of institutional mission and public context.
• Support both operating organizations and their sponsoring institutions with thoughtful, values-aware communications guidance.
• Recognize when issues require senior agency leadership and bring them in appropriately.

Account & Team Leadership

• Own overall account health including scope, staffing, budget management, and quality of work.
• Lead integrated account teams across earned media, social media, content, creative, paid media, strategy, and analytics.
• Provide clarity, direction, and momentum for teams working in complex, multi-stakeholder environments.
• Coach and develop team members while maintaining high standards and accountability.

Integrated Communications Strategy

• Translate institutional and organizational goals into integrated communications strategies.
• Know when and how to engage subject-matter experts across insights and analytics, strategy, creative, earned media, social, social content creation, and paid media.
• Ensure messaging and tactics are coordinated, consistent, and aligned with client values and objectives.

Measurement & Reporting

• Partner with measurement and analytics team members to define success and KPIs upfront.
• Ensure reporting is accurate, meaningful, and actionable.
• Help clients understand performance and use insights to inform future decisions.

Stewardship & Growth

• Identify opportunities to expand work based on evolving client needs.
• Partner with senior leaders on renewals and long-term account growth.
• Protect and strengthen client relationships through consistency, discretion, and strong results.

What the Role Requires

• 8 to 12 years of experience in PR or integrated communications, ideally within an agency environment.
• Experience working with nonprofit organizations, educational institutions, technology businesses, or other mission-driven organizations.
• Comfort supporting organizations affiliated with values-driven institutions in a professional, respectful, and non-advocacy capacity.
• Strong strategic thinking skills and the ability to operate in sensitive or high-visibility environments.
• Experience coordinating work across earned media, social, content, creative, paid media, and analytics.
• Proven ability to lead teams and manage complex client relationships.
• Sound judgment, discretion, and emotional intelligence.
• Clear communicator with confidence in engaging senior stakeholders.

What Success Looks Like

• Clients view you as a trusted advisor who understands their mission and operating context.
• Teams feel supported, focused, and proud of the work they are delivering.
• Communications programs are integrated, effective, and aligned with institutional goals.
• Client relationships are retained and expanded over time.
• The agency is seen as a thoughtful, strategic partner.

Why This Role Matters

These clients operate in public-facing, mission-driven environments where trust and credibility matter. The Account Leader plays a critical role in helping them communicate clearly, responsibly, and effectively, while ensuring teams deliver strong, integrated work.

What We Offer

• The opportunity to work with a dedicated team of talented PR industry leaders and rising stars, and service fabulous clients across a range of industries
• Hybrid work arrangement, partially in office and partially remote work
• Competitive salary and comprehensive benefits
• 401K with employer match and immediate vesting
• Generous paid sick and vacation and paid holidays

Thatcher+Co. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Minority/female/disability PWDNET/veteran are encouraged to apply.