Help Desk Operations Manager - Fort Knox, United States - Govcio LLC

Govcio LLC Fort Knox, United States

3 weeks ago

Description

Overview:

GovCIO is currently hiring for a Help Desk Operations Manager. This position will be located in Fort Knox and will be an on site position.

Responsibilities:

The ideal candidate should be experienced in all phases of software systems and application development:

Ensures optimal application functionality by configuring systems and applications.
Prioritizes customer queries and escalating serious technical issues to developers.
Documents error reports, monitoring performance metrics, and developing general terminology/processes.
Relays application functionality feedback from customers to developers.
Gathers, analyzes, and summarizes information and trends to prepare technical reports.
Acts independently under general direction. Provides technical assistance and advice on complex activities. Formulates/defines specifications, develops/modifies/maintains complex systems and subsystems, using vendor engineering releases and utilities for overall operational systems.
Reviews and resolves processing problems, coordinates work with programmers and engineers, and orients users to new systems.
Works with considerable freedom to make decisions on the techniques and approaches to be used. Prepares recommendations for system improvements for management and user consideration.
Assists all engineers in technical operations and ensure utilization of all tools efficiently and prepare all required repair documents and ensure compliance to all organization guidelines.

Qualifications:

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience:

Minimum 5 yrs experience in Help Desk Operations with heavy emphasis in customer service
Minimum 3 yrs experience in a role demonstrating knowledge of DOD benefits and personnel data processes
Exceptional interpersonal, customer servive, problem solving
Verbal and written communication skills, and conflict resolution skills
Clearance Required: Secret

*pending contract award

Company Overview:

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an at-will position and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range: USD $80, USD $110,000.00 /Yr.

Technical Operations Manager

6 days ago

Govcio LLC Fort Knox, United States

Overview: GovCIO is currently hiring for a Technical Operations Manager. This position will be located in Fort Knoxand will be an on site position. Responsibilities: A viable candidate will need to understand the business processes, needs and designs of any/all production systems ...
Sustainment Operations Manager

1 week ago

VELOCITY EXECUTION GROUP INC Fort Knox, United States

Job Description · Job DescriptionServe as the primary liaison between the IPPS-A Tier 1 and Tier 2 Help Desks and the IPPS-A Product Support Division regarding the operations and maintenance of the IPPS-A system platform. · Monitors help desk activities to include the identifica ...
Help Desk Operations Manager

1 week ago

GovCIO Fort Knox, United States

Overview · GovCIO is currently hiring for a Help Desk Operations Manager. This position will be located in Fort Knox and will be an on site position. · Responsibilities · The ideal candidate should be experienced in all phases of software systems and application development: · En ...
Web Services Operations Manager

3 weeks ago

Govcio LLC Careers Fort Knox, United States Full time

Overview: · GovCIO is currently hiring for a Web Services Technician.. This position will be located in Fort Knox, KY and will be an on site position. · Responsibilities: Web Service technicians perform some or all of the following duties: · Install, maintain, troubleshoot and ...
Web Services Operations Manager

3 days ago

Govcio LLC Fort Knox, United States

Overview: GovCIO is currently hiring for a Web Services Technician This position will be located in Fort Knox, KY and will be an on site position. · Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. · ...
Help Desk Operations Manager

3 weeks ago

Govcio LLC Fort Knox, United States

Overview: GovCIO is currently hiring for a Help Desk Operations Manager. This position will be located in Fort Knoxand will be an on site position. Responsibilities: The ideal candidate should be experienced in all phases of software systems and application development:Ensures op ...
Web Services Operations Manager

3 weeks ago

Govcio LLC Fort Knox, United States

Overview: GovCIO is currently hiring for a Web Services Technician.. This position will be located in Fort Knox, KY and will be an on site position. Responsibilities: Web Service technicians perform some or all of the following duties: Install, maintain, troubleshoot and upgrade ...
Operations Manager

2 days ago

Genesis Health Clubs Kansas City, United States

Job Description · Job DescriptionPosition: Operations Manager · Reports to: Club Manager · Employee Type: Full Time · Job Summary: · This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and traini ...
Account Operations Manager

2 days ago

EverDriven Technologies LLC Kansas City, United States

Job Description · Job DescriptionEverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost- effective transp ...
supervisory logistics management specialist

6 days ago

U.S. Army Sustainment Command Fort Knox, United States

Summary Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: Serves as the Chief, Plans and Operations Division and Operating Officer of the Logistics Rea ...
System Administrator

1 week ago

DMI Mobile Enterprise Solutions Fort Knox, United States

In support of our federal client, DMI (Digital Management, Inc.) is looking for a Red Hat Enterprise Linux (RHEL) System Administrator (SA) that reports to our Operations Manager. The RHEL SA will support and troubleshoot RHEL issues relating to perf System Administrator, Journey ...
Senior Operations Analyst

1 week ago

Strategic Resources, Inc. Fort Knox, United States

Senior Operations Analyst · Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full-service provider with more than 34 years' experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking committed and passionate pr ...
Quality Assurance Manager

6 days ago

Strategic Operational Solutions Fort Knox, United States

Brief Overview of Position: · Strategic Operational Solutions (STOPSO) is seeking a candidate for a Quality Assurance Manager role to support the United States Army Cadet Command (USACC) and its requirements for Command, Control, Communications, Computers, Information Management ...
IT Support Team Lead

3 days ago

Leidos Holding Fort Knox, United States

· Are you looking for a career that will make an impact' · Leidos Health & Civil Sector is seeking an IT Support Team Lead to support the Accessions Information Environment (AIE) program. AIE is a program of record established to confront the challenges facing the Accessions En ...
Business Analyst

23 hours ago

Lawelawe Defense Inc Fort Knox, United States

Lawelawe Defense Inc ("LDI") is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB Lawelawe Defense offers an outstanding record of delivery on various projects encompassing: Program and Portfolio Management; Systems Engineering and Architecture; Network Engineering and Operat ...
Records Management Application Subject Matter Expert

3 weeks ago

By Light Professional IT Services Fort Knox, United States

Overview: · interactive Personnel Electronic Records Management System (iPERMS) is a secure net-centric information system that directly supports the Armys military personnel records management mission in war, mobilization, and peace. iPERMS is the system of record and storage f ...
General Dentist

1 week ago

gpac Fort Knox, United States

Job Description · Dental Office in search of dedicated Dentist to add to their team. Allowing you to concentrate on your area of expertise, while others manage patient administrative paperwork and office staffing. Striving to hire great people from top to bottom, to ensure effic ...
DoD Project Manager

2 weeks ago

Corinth Consulting Group Fort Knox, United States

Corinth Consulting Group is seeking a dynamic and experienced DoD Project Manager to join our team. As a key member of our organization, you will collaborate with executive teams to ensure the successful delivery of project requirements, compliance with internal and client metric ...
Resident Services Coordinator

1 week ago

WinnCompanies Fort Knox, United States

WinnCompanies is looking for a Resident Services Coordinator to join our military team at Fort Knox, KY.In this role, you will assist and coordinate all requests from military families with the property management team, including move ins, move outs, inquiries, and community stan ...
Senior Cyber Security Engineer

2 weeks ago

Zantech Fort Knox, United States

Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Small Business focused on providing complex, mission focused solutions with a proven track record of outstanding customer performance and high emplo ...