Account Manager, Premium Service - Santa Monica, United States - Angel City

Description

At Angel City, we are building a world-class organization that uses sport to drive to equity.

Our vision is to create engaging and unique experiences that bring the purpose-driven mission of this Club to the world.

We are stronger together, have more impact together, and have more fun together

Angel City is looking for an Account Manager, Premium Service, to support the growth of Angel City FC's fan base and ticketing department.

Providing thoughtful, strategic servicing to our Season Ticket Members and fans is paramount to Angel City's success. This role will report to the Manager of Premium Service.


Responsibilities:
Achieve individual and team revenue targets as set forth by Angel City leadership, including renewal, upsell, and referrals
Build relationships and provide best-in-class service to your book of Premium Season Ticket Members
Drive a solutions-oriented culture by implementing positive leadership behavior
Proactively engage the enthusiastic base of Premium Season Ticket Members; oversee new customer onboarding and education
Execute Season Ticket Member touchpoint campaigns and benefits programs
Generate new and add-on sales through your book of Premium Season Ticket Members and the connections you build with the community
Create exceptional, memorable experiences for Season Ticket Members through game-day opportunities and events
Host client meetings and potential client presentations on a regular basis; attend team, community, and other events for the purpose of maximizing client relationships
Develop and enhance relationships with key stakeholders, actively manage their expectations, and monitor satisfaction levels
Perform game day responsibilities, including entertaining clients and prospects, as well as working ticket booths and tables

Requirements:
A minimum of three years working in ticketing and service, preferably within professional sports, luxury, or hospitality
Experience managing daily, monthly, and annual expectations
Ability to work non-traditional hours, including weekends and holidays
Proven track record of high-level, quantitative service success
Strong communication skills, including written, verbal, and interpersonal
Knowledge of Microsoft Office applications
Personable, proactive, creative, and innovative team player who believes in the mission and values of Angel City and the NWSL
Excellent interpersonal and communication skills
Ability to anticipate, respond to, and resolve all complaints, requests, and inquiries from assigned account base in a timely and professional manner
Ideal to have knowledge and proficiency in Archtics, Salesforce, and Tableau
ACFC Perks & Benefits

Fully funded comprehensive medical, dental, and vision coverage
401K plan
Flexible PTO policy
Paid Parental Leave
Cell Phone reimbursement
Dog-Friendly HQ in Santa Monica
Complimentary tickets to home games
Bi-annual performance reviews

Compensation

In addition to the benefits above, this role has a pay of $66,560 plus commission.

Angel City believes in building a safe place for creative expression and celebrating that which makes us who we are; welcoming unique and personal backgrounds and experiences.

We're proudly building an inclusive Angel City team.
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