Retail Lead - Grapevine
1 hour ago
Job description
As a Retail Shift Lead, you'll bring the energy, leadership, and fun to every shift across two incredible attractions — SEA LIFE Dallas and Peppa Pig World of Play Dallas You'll be the go-to presence on the floor, supporting daily retail operations, stepping into guest-facing roles when needed, and leading by example to deliver memorable, smile-filled experiences.
From coaching and motivating the team to ensuring every guest interaction feels welcoming and magical, you'll play a key role in creating moments families will never forget.
Qualifications & ExperienceKey Responsibilities:
Lead and motivate staff to be guest-obsessed, delivering top-tier customer service throughout every interaction.
Delegate and monitor daily assignments for front-line team members to ensure operational excellence.
Uphold all health and safety policies and procedures, ensuring full compliance across departments.
Manage queues and guest flow within high-traffic areas to optimize efficiency and safety.
Respond promptly and professionally to guest concerns, collaborating with other departments to achieve quick resolutions.
Organize and conduct host training sessions in areas such as ride safety, food safety, profit protection, and retail standards, maintaining all required records.
Evaluate workforce performance, providing coaching and development opportunities as needed.Support your assigned department during non-duty shifts with training, inventory management, scheduling, and team engagement.
Perform additional duties as assigned to ensure seamless operations and an exceptional guest experience.
Support and oversee the smooth operation of all attraction departments, including Admissions, Operations, Food & Beverage, and Retail when serving as the Supervisor on Duty as needed.
Education & ExperienceHigh school diploma or GED required; college degree preferred.
Minimum of six months in attractions, entertainment, hospitality, or customer service; experience in a management or leadership role is a plus.
Proven ability to lead, motivate, and coach a team to deliver world-class guest experiences.Strong problem-solving skills with the ability to respond quickly and professionally to guest concerns.
Passion for entertaining children and families, bringing fun and energy to every interaction.
Excellent communication, motivational, and interpersonal skills with an outgoing, hands-on leadership style.
Experience in training, scheduling, inventory management, or other operational support is a plus.
Benefits
The Perks of the Magic
Fantastic Health Coverage:
Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
Generous Paid Time Off:
Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
Merlin Magic Pass:
Share the fun with free entry for you, your family, and friends to our world-famous attractions.
Recognition and Rewards:
Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
401(k)
Savings Plan:
Build your future with our company-matched retirement program.
Tuition Assistance:
Pursue your passions with educational support and reimbursement programs.
Growth and Development:
Learn, grow, and take your career to new heights with endless opportunities for advancement.
Pay Range
USD $17.50/Hr.
Similar jobs
+Job Summary · As a Retail Shift Lead, you'll bring the energy · and leadership to every shift. · +High school diploma or GED required; college degree preferred. · A minimum of six months in attractions, · entertainment,hospitality, · custumer service experience. · ...
1 week ago
As Retail Shift Lead, you'll bring the energy, leadership and fun to every shift You'll be the go-to person on the floor by supporting daily retail operations and leading by example to create unforgettable guest experiences. · ...
5 days ago
As a Retail Shift Lead you'll bring the energy leadership and fun to every shift You'll be the go-to person on the floor by supporting daily retail operations jumping into host roles when needed and leading by example to create unforgettable guest experiences. · You'll help coach ...
1 month ago
As a Retail Shift Lead you'll bring the energy leadership and fun to every shift You'll be the go-to person on the floor by supporting daily retail operations jumping into host roles when needed and leading by example to create unforgettable guest experiences. · ...
5 days ago
This Retail Shift Lead will be the go-to presence on the floor, supporting daily retail operations, stepping into guest-facing roles when needed, and leading by example to deliver memorable experiences. · ...
4 days ago
As a Retail Shift Lead you'll bring the energy leadership and fun to every shift You'll be the go-to person on the floor by supporting daily retail operations jumping into host roles when needed and leading by example to create unforgettable guest experiences. · Lead and motivate ...
1 week ago
As a Retail Shift Lead, you'll bring the energy, leadership, and fun to every shift across two incredible attractions — SEA LIFE Dallas and Peppa Pig World of Play Dallas You'll be the go-to presence on the floor, supporting daily retail operations, stepping into guest-facing rol ...
4 days ago
If you have strong leadership skills, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington Back of House/Receiving team as a Part Time Retail Stocking Team Lead ...
1 month ago
Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. · Create a dynamic experience for the back of house · Be the Business/Operations · ...
1 month ago
The Shift Lead is more than a team member—they are the guides on our guests' wellness journeys. They lead by example, creating vibrant in-store experiences, driving results through confident selling, and fostering a community of warmth, care, and connection. · ...
3 weeks ago
We are proud to be an outlet for opportunity and for personal growth and success. · The Retail Store Inventory Lead is an essential part of the store leadership team taking initiative, having strong assessment skills, communicating with their team on all inventory happenings, · a ...
1 month ago
Love retail and leadership? Thrive in a bright, playful environment filled with families, laughter, · & a little bit of muddy‑puddle fun? · Serve as Supervisor on Duty multiple days per week, · & support attraction-wide operations · A leader who is proactive and reliable. · ...
1 week ago
Love retail and leadership? Thrive in a bright, playful environment filled with families, laughter, · a little bit of muddy‑puddle fun? · ...
1 week ago
We believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams, · Prior retail sales, cashier, or customer-focused experience preferred.Prior reta ...
1 month ago
Love retail and leadership? Thrive in a bright, playful environment filled with families, laughter, and a little bit of muddy-puddle fun? · You'll help create cheerful shopping experiences while leading and supporting a retail team that brings Peppa's world to life for our guests ...
1 week ago
· Love retail and leadership? Thrive in a bright, playful environment filled with families, laughter, and a little bit of muddy‑puddle fun? · ...
1 week ago
Fabletics is looking for a Part-Time Sales Lead for our store at Southlake Town Square in Southlake, TX. · ...
1 week ago
Join Cooper Aerobics as a Retail Lead and Inventory Specialist. · ...
5 days ago
Must have very good experience with SAP Retail - Source to Pay end-to-end process for Direct Procurement. · Very good experience with Category Management Merchandising Inventory Management-DC / Store level Must have worked in a high-volume retail environment Purchasing Contracts ...
1 month ago
Join Cooper Aerobics as a Retail Lead and Inventory Specialist at The Coop. · ...
4 days ago