Help Desk Support Specialist III - Miles Manor, United States - Chartis Consulting Corporation

Description

Join Our Team as a Help Desk Support Specialist III at the U.S. Army NEC in Ft. Huachuca, AZ

We are looking for a Help Desk Support Specialist III to join our team and provide top-notch desktop support for our U.S. Army NEC in Ft. Huachuca, Arizona. As a Help Desk Support Specialist III, you will play a crucial role in maintaining optimal desktop environments and ensuring exceptional user experiences.

Key Responsibilities:

• IAVA Compliance: Track IAVA electronic alerts to maintain ACAS standards.
• ACAS Scans: Conduct scans to identify system vulnerabilities.
• Ticket Handling: Resolve Remedy tickets related to quarantines, patches, and updates.
• Hardware & Software Management: Manage installations, repairs, and maintenance.
• Network Infrastructure: Oversee routers, servers, hubs, and switches maintenance.
• Accreditation Records: Maintain meticulous records for all systems.
• Tier III Help Desk Services: Provide advanced support and troubleshooting.
• Knowledge Management: Update digital solutions for common issues.
• Peripherals Support: Assist with printers, scanners, etc.
• On-site Assistance: Support end-users at their workstations.
• Document Tracking: Record issues and resolutions for future reference.
• Virtual Desktop Infrastructure (VDI) Support: Assist users in various environments.
• Server Support: Deliver top-notch support for server environments.
• Additional Support: Assist with Inventory Management, Ticket Triaging, and more.

Requirements:

• Bachelor's degree and 7 years of cybersecurity experience (or additional 2 years of experience in lieu of a degree).
• DoD IAT Level II or higher certifications.
• Active DoD Secret clearance required.
• Expertise in Help Desk operations and supporting a large number of customers.
• Proficiency in VB scripting/PowerShell, SCCM CB, and Windows 10.

Be part of our dedicated team at the Army NEC and contribute to our mission-driven support endeavor. Your commitment to technical excellence is highly valued. Join us today and be the difference-maker in our team!