Technical Support Representative - Auburn Hills
1 week ago
Job description
Technical Support Representative (Clamps)
Company Overview:
DESTACO, a Stabilus Company, is a global leader in the design and manufacture of high-performance automation, workholding, and remote handling solutions. The company serves customers in variety of end-markets, including the automotive, life sciences, consumer goods, packaging, aerospace, and nuclear sectors.
Built on a legacy of over 100 years, DESTACO offers a comprehensive portfolio of products to engineer precise movement, placement and control solutions that drive productivity and uptime for manufacturers around the world. The DESTACO family of products consists of industry-leading brands such as DESTACO Manual and Power Clamps, Camco and Ferguson Indexers, Robohand Grippers and CRL Manipulators and Transfer Ports.
DESTACO is based in Auburn Hills, Michigan, and operates globally through ~700 employees across 11 locations.
With nearly 90 years of demonstrated expertise, The Stabilus Group is one of the world's leading providers of motion control solutions for customers across a broad spectrum of industries.
Stabilus, approaching 1.5B EUR in revenue, is headquartered in Koblenz, Germany and employs more than 7,000 team members across 34 locations in 18 countries.
Stabilus SE is listed in the Prime Standard segment of the Frankfurt Stock Exchange and included in the MDAX index.
Position Summary:
The Technical Support Representative (Clamps) for DESTACO is responsible for providing customer application assistance, technical support, proposal drawings, quotations and special designs or modifications to existing products via phone or email including inside/outside sales and customer service. He/she may also be required to support the system design group and product development for new products, product improvements & changes to existing products. He/she may evaluate products, parts, or processes for cost efficiency and reliability.
The Technical Support Representative (Clamps) reports to the Manager, Applications Engineering. The position is located in Auburn Hills, MI USA. The position requires the ability to work globally and communicate virtually with Sales, Product Engineering, Customer Service, Marketing and Manufacturing.
Key Job Responsibilities included but not limited to:
- Promotes safety awareness with other members of the plant. Promotes accident prevention and employee involvement in regard to a safe work environment.
- Provides customer application assistance and technical support for customer questions (by phone & email).
- Provide application information to customers for the Manual Clamp Product line consisting of: Manual, Pneumatic, Hydraulic and associated accessories
- Provides proposal drawings, quotations and special designs or modifications to existing products.
- Generate bill of materials (BOM), and Oracle part numbers.
- Supports customer service with technical support, applications review, and warranty issues.
- May evaluate products, parts, or processes for cost efficiency and reliability.
- Provides technical support through the use of C4C customer resource platform.
- Provides input to New Product Development activities based on customer requests and feedback
- Work with manufacturing team on product quality or scheduling issues that may arise
Experience:
- Requires 2-4 years of experience in the field or in a related area with mechanical design
- Past experience within a technical customer support environment with daily customer interactions required
- A design certificate or background in CAD is required with experience to utilize SolidWorks or CATIA
- A mechanical aptitude for some minor light assembly or product investigations is required
- Ability to read dimensioned manufacturing drawings. With an understanding of Geometric Dimensioning and Tolerancing
- Ability to manage large volumes of customer requests with possible overtime being required to resolve issues and clear request backlog
- Relies on extensive experience and judgment to plan and accomplish goals
- Creative mindset, innovative thinker
- Ability to manage multiple tasks and projects and meet deadlines
- High energy, strong interpersonal skills, prefers to work in team environment
- Analytical thinker, ability to make decisions and problem solve in a timely manner
- Understand and willing to change with the needs of the customer and markets
- Good communicator including facilitation, verbal, and written skills
- Associates degree required in a related field
- No travel is required
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