Intake Specialist - Springfield - TEKsystems

Description

Intake Specialist

Experience Level: Entry Level (Specialist), Senior, or Lead

Position Summary

The Intake Specialist plays a key role in supporting patients, referral sources, and internal teams by ensuring accurate data entry, compliant documentation, and smooth coordination of services. This position requires strong attention to detail, excellent communication skills, and the ability to manage multiple tasks in a fast‑paced healthcare environment. Schedules may vary based on branch needs.

Essential Responsibilities

• Accurately enter patient referrals within established timeframes while meeting productivity and quality standards.
• Communicate with referral sources, physicians, and their staff to ensure timely completion and routing of required documentation.
• Collaborate with leadership to select and confirm appropriate inventory and services for each patient.
• Discuss financial responsibilities with patients, collect payments, and document appropriately in the patient record.
• Review medical records for non–sales-assisted referrals to ensure all compliance requirements are met prior to service.
• Ensure proper shipping methods are used according to company procedures.
• Answer incoming phone calls promptly and provide helpful assistance to callers.
• Demonstrate expert understanding of payer guidelines and evaluate clinical documentation to determine qualification and compliance for equipment and services.
• Work closely with community referral sources, sales teams, and insurance verification teams to obtain all required documentation and ensure seamless processing of referrals.
• Notify patients when documentation does not meet payer requirements, providing updates and alternative options when appropriate.
• Navigate multiple online EMR systems to obtain necessary clinical information.
• Participate in on-call rotation during non-business hours in accordance with company policy.

Top Skills

• Customer Service
• Call Center Support

Additional Competencies & Qualifications

• Strong ability to communicate effectively with patients, referral sources, and team members.
• Sound decision-making skills and attention to detail.
• Analytical and problem‑solving abilities.
• Excellent written and verbal communication.
• High-level customer service and telephone etiquette.
• Proficiency with Microsoft Office and general computer applications.
• Ability to learn new technologies and understand system data flows.
• Capable of prioritizing and managing multiple tasks in a fast-paced environment.
• Able to follow instructions (written, oral, or diagram) and work independently or within a team.

Education & Experience

• Required: High school diploma or equivalent
• Preferred: Associate's degree in Healthcare Administration, Business Administration, or related field
• Relevant backgrounds include:
  • Healthcare administration or support
  • Insurance customer service or claims
  • Billing
  • Call center operations
  • Pharmacy or medical supplies
  • DME/HME
  • Medicare-certified healthcare settings

Experience Levels

• Specialist (Entry Level):
  • 1 year of related work experience
• Level:
  • 1 year related work experience plus
  • 2 years of direct, relevant job experience
• Lead Level:
  • 1 year related work experience plus
  • 4 years of direct, relevant job experience

Job Type & Location

This is a Contract to Hire position based out of Springfield, MO.

Pay and Benefits

The pay range for this position is $ $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

Find out more about this role by reading the information below, then apply to be considered.
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Springfield,MO.

Application Deadline

This position is anticipated to close on Mar 8, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. xhmxlyz TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at .

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.