Accounts Receivable Supervisor - Dallas/Fort Worth, TX (Texas), United States - franke
Description
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow's demands.
The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.
About the job
SUMMARY
The Supervisor oversees the corporate billing department and its team. The role is also responsible for maintaining strong relationships with customers and resolving any billing issues that may occur. Collaborating with other departments, the Supervisor ensures that billing procedures are consistent with overall business objectives and customer satisfaction goals. Key responsibilities include developing and implementing billing strategies and best practice, monitoring and maintaining client accounts for accuracy, delivering outstanding customer service, and training and mentoring billing specialist.
Your tasks
ESSENTIAL DUTIES AND RESPONSIBILITES
• Oversee and lead a team of billing specialists, offering direction and assistance to guarantee the precision and effectiveness of billing operations.
• Develop an expert level understanding of billing system functionality.
• Ensure prompt and accurate generation of invoices for clients, making sure all billing information is correct and complies with company policies and procedures.
• Identify and address billing discrepancies, effectively communicating and resolving these issues with relevant stakeholders.
• Oversee adherence to all billing policies and procedures.
• Collaborate with other departments, such as finance and customer service, to ensure that billing processes are aligned with company's overarching goals and customer satisfaction objectives.
• Design and implement billing strategies and practices to enhance operational efficiency and billing accuracy.
• Keep customers' accounts up to date, ensuring billing records accurately reflect provided services.
• Handle customers queries and disputes related to billing, ensuring high-quality customer service.
• Prepare and present regular reports to management on billing activities, financial performance, and any issues or opportunities for improvement.
• Train and mentor billing specialists, providing ongoing support and professional development opportunities to enhance their skills and knowledge.
• Reliable attendance a must.
• Other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Management — Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.
• Customer Service — Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Economics and Accounting — Knowledge of economic and accounting principles and practices, and analysis and reporting of financial data
• Intermediate Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Intermediate Math Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to coach and resolve conflict.
• High Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills - Word processing, Spreadsheet, database, accounting.
Requirements
EDUCATION and/or EXPERIENCE
• Associates degree or equivalent.
• Minimum of 10 years' experience in high volume corporate billing & collections.
SUPERVISORY RESPONSIBILITIES
• Manage a Team of Billing Specialists
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes
ENVIRONMENTAL, HEALTH AND SAFETY
Employee will follow all Environmental Health and Safety rules that are set forth by the company.
COMMENTS
This job description is an outline of the major recurring responsibilities of the job. It is not intended to be all-inclusive of the work to be performed. Other related job objectives, special assignments and less significant responsibilities will be performed by the incumbent(s).
This job description also complies with the Corporate Regulations (Policies, Coordination Standards and Competence Regulations of the Group, Division and Location).
What we offer you
Contact details
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Important information for all executive search companies, headhunters and HR consultants
The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.