Project Manager - Bethpage, United States - Lightpath

Description

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. Weown and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings.

With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future.

With Lightpath's continued focus on network excellence and a "customer first" service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.

Job Summary

The Project Manager will be responsible to facilitate and manage the overall order fulfillment process- from order entry to service installation- in order to ensure an efficient, effective service delivery experience for the customer and Sales team.

The Project Manager is capable of handling multiple, concurrent, service orders of minimal complexity.

Acts as the Single Point of Contact for the Sales Team and customers regarding all facets of the service delivery and order fulfillment phase.

Drives internal teams/task forces. Occasionally manages/schedules status meetings with internal and external vendors, stakeholders and customers.
Responsibilities

Ensure that all aspects of a project are organized and in conformance with timeline and deliverables requirement
Develop and maintain project performance database that tracks overall progress and achievement of milestones
Assign and monitor resources effectively to boost project efficiency and maximize deliverables output
Report project risks and outcomes to appropriate management channels, and escalate issues according to project work plan
Serve as point of communication between company teams and external resources. Strong verbal and written communication skills.
Ability to create detailed, articulate analysis, status updates, and implementation plans.
Responsible for handling escalated issues and providing internal & external stakeholders with regular updates on pathway to resolution.
Understand how to communicate difficult/sensitive information tactfully.
Resolve and/or escalate issues in a timely fashion or Anticipate before the issue impacts project schedule and/or scope.
Qualifications

Strong oral and written communication
Proven ability of effective, self-directed task management inline with functional objectives
Strong organizational skills
Knowledge of telecommunication services, account & order management,

preferred
Understanding of Project management techniques, processes, and project scheduling tools,

preferred

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law.

This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

This position is identified as being performed in/or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $55,000 - $65,000/year. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience.

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