Social Services Supervisor - Mecklenburg County, NC
4 weeks ago

Job summary
The selected candidate will manage a call center in a fast-paced environment.The Call Center Supervisor will oversee the operations and performance metrics of the call center.
Additionally, the Call Center Supervisor will support staff with addressing customer complaints and resolving issues to improve customer satisfaction.
- Supervise and support daily operations of the call center, including inbound/outbound calls, emails, and chat channels
- Assist in the development of program procedures, expectations and other related operations
- Monitor performance metrics (e.g., call volume, handle time, customer satisfaction) and implement improvements as needed
- Complete monthly and quarterly program reports as needed or requested
Job description
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