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Yonkers

    Guest Experience Shift Lead - Yonkers, United States - LEGOLAND Discovery Centre

    LEGOLAND Discovery Centre
    LEGOLAND Discovery Centre Yonkers, United States

    4 weeks ago

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    Description

    What you'll bring to the team:

    Key Responsibilities

    Deliver memorable, interactive, fun experiences to all guests.

    Ensure excellent Guest Care at all times, working to Guest Obsession standards as set by Merlin

    Leads the team by example and is very attraction-floor based

    Working alongside operations management, providing mutual assistance in ensuring all positions are covered.

    Ensure the highest possible standards of Guest Service, presentation, technical operation and Safety in the attraction.

    Model the way and deliver training initiatives to Guest Experience Hosts ensuring the development of their skills, behaviors, and attitudes.

    Ensure Guest Experience Hosts receive appropriate training

    Ensure the highest possible standards of guest service, presentation and health and safety in the attraction areas.

    Understand and exceed all guest expectations, proactively recognize guests needs and respond accordingly with a friendly, solutions focused approach,

    provide friendly, efficient and courteous service to guests, addressing guest queries with a smile, answering questions, and suggesting activities, and coach and motivate the Guest Experience Host to do the same. Proactively resolve guest complaints, escalating to a manager as necessary.

    Follow departmental health & safety at all times and encourage others to do the same.

    Qualifications & Experience:

    Education and Experience

    High school diploma or general education degree (GED) is preferred.

    Customer service and guest interaction experience and proficiency is required.

    Ability to train others effectively required.

    This position requires a fun, expert, outgoing approach in interacting with others and the ability to lead a team to do the same, with an ability to provide service on the highest possible level.

    Excellent communication and motivational skills are required.

    Must be able to work in a fast paced, multi-task environment.

    Benefits:

    About the Perks

    In return you will find a competitive salary and benefits package including affordable and robust medical, vision & dental plans, company-paid life insurance and 401(k) matching plan offering, free entry to all of our Merlin attractions worldwide - which also extend to family and friends, and much more. In addition, you can expect continued growth of joining an exciting, global organization.

    Everyone Matters at Merlin. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

    We want to ensure that everyone has the opportunity to perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a chat

    Pay Range:
    From USD $20.00/Hr.
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