Customer Success Manager - Kensington, MD

Only for registered members Kensington, MD , United States

3 weeks ago

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Job summary

The Customer Success Manager owns the customer experience from service inquiry through resolution. This is a highly client-facing role focused on building strong relationships with our service plan holders, translating technical issues into clear communication, and coordinating swift action when problems arise.
  • Clients feel informed, supported, and confident in the service process
  • Urgent issues are activated and resolved efficiently

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