IT Analyst - Bloomington, United States - Pivotal Solutions Inc

Description

IT Analyst


Summary:
The IT Analyst performs duties across the IT roles of IT Technician and Systems Analyst. The daily workload will fluctuate and consist of portions of each role.

A typical day will consist of performing break/fix tasks mixed with creating, updating, and executing SQL reports and providing application support for our ERP system.

Essential Functions/Primary Duties:

IT Technician role:
Provide support of hardware/software running on workstations as needed.
Troubleshoot workstation, network, and peripheral devices, when escalated.
Perform account administration, when needed.
Assist with training new IT employees and company employees, as needed.


Systems Analyst role:

Creating SQL queries using MYSQL at the request of executive management to mine information, produce reports, and process batch updates to inventory.

Support our ERP system by using a knowledge of the databases and software to troubleshoot business issues, ensure the software is working correctly, correct data problems, and ensure integrations with other software is fully functional.

Work with vendors to coordinate updates to system software, enhancements to enterprise software, and other issues as identified.


Education/Experience:
degree in an IT related discipline required.
Bachelors degree in an IT related discipline preferred.
years building supporting an ERP system highly desired.
years writing and altering SQL code required.
knowledge of computer hardware/software
knowledge of servers.
supporting Microsoft Office 365.
with Active Directory/Domain management preferred.
with general IT support highly desired.


Skills/Attributes:
ability to collaborate effectively.
ability to meet deadlines, resolve issues, and fully execute planned work.
positive attitude
ability to hold themselves accountable to achieve results.
ability to fully plan small implementations.
ability to learn quickly.


Working Conditions:

The work environment is typical of an office setting with occasional work required in the warehouse or after normal business hours.

Supervisory Responsibilities:
This is a non-supervisory position.


Physical Requirements:

The physical demands of this position are representative of those that must be met to successfully perform the essential functions of this job.

periods sitting at a desk and working on a computer.
standing when working on issues or assisting with problem resolution.
be able to lift up to 20 pounds at a time.

Position Type/Expected Hours of Work:

This is a full-time, day shift position with typical work hours of Monday through Friday from 8:00 am to 5:00 pm.

Some after-hours work is probable, as some activities must be performed when users are not active. Potential for some flexibility in start/stop times.

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