Director of Front Office Operations - Waikoloa, United States - Hilton Waikoloa Village

Hilton Waikoloa Village Waikoloa, United States

1 week ago

Full time

Description

Come join our team at Hilton Waikoloa Village, an exquisite 647 guest room resort nestled along 62 breathtaking acres on the Kohala Coast. As the Director of Front Office Operations, you'll oversee a dynamic team within a luxurious and vibrant environment. This Hilton-managed union hotel boasts stunning ocean views, world-class amenities, and a commitment to exceptional guest experiences. Lead with passion, drive efficiency, and elevate hospitality standards in this tropical paradise.

A Director of Front Office Operations is responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Director of Front Office Operations, you would be responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Implement and monitor all corporate marketing programs

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Run and complete daily reports, analyze data and make decisions based on data

Resolve guest issues and concerns to guest satisfaction

Recruit, interview and train team members
**The salary range for this role is $100,000-$105,000 and is based on applicable and specialized experience and location.**
#LI-JG1
Requirements
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
#LI-JB1
Source: Hospitality Online

Operational Purchaser

5 days ago

Velocity Ventures Waikoloa Village, HI, United States Freelance

For decades, we have successfully accompanied candidates on their way to their dream job. We have a strong network with employers in the metropolitan region and beyond. · Currently, we are looking for a direct hire for our client in Nuremberg, a company in the IT industry. · Resp ...
An office manager is a person who oversees the administrative and operational tasks of an office

4 days ago

Crimson Solutions Big Island, United States

About the Company · Our international brand is based in the field of high-quality kitchen furniture and is one of the most attractive German premium brands. Dynamically growing and driven by an enthusiastic team, the brand has become synonymous with innovation, design, and qualit ...
Junior HR Business Partner

4 days ago

Horizon Dynamics Puako, United States

Our client is the European headquarters of a rapidly growing, globally operating corporation in the pharmaceutical industry, located in Frankfurt am Main. To further strengthen the central HR department, we are looking for a Junior HR Business Partner (m/f/d)* (full-time) with 60 ...
Sales Clerk

5 days ago

Neptune Enterprises Puako, HI, United States Freelance

Since 1969, we, the svt Unternehmensgruppe, have been one of the leading providers in passive fire protection and damage restoration. We have over 60 locations nationwide and operate internationally in many countries with our own companies and partner firms. Our employees are exp ...
Forklift driver

4 days ago

FusionWorks Puako, United States

Forklift Driver (m/f/d)* · Job ID: 21530Location: Lahr / SchwarzwaldType(s) of employment: Full-time · HeiBa - Where performance and personality have a faceFor over 20 years, we have been THE competent and reliable contact for all areas of personnel services and recruitment in So ...
Cyberspace Operations Officer

2 weeks ago

United States Air Force Kailua, United States Full time

CONQUERING CYBERSPACE · With the constant evolution of today's technology, information and communications can be optimized like never before. Responsible for a wide range of weaponry, training and intelligence efficiencies, Cyberspace Operations Officers are the foremost experts ...
Fruit Ripening Technician

2 weeks ago

SYSCO Keauhou, United States

Company: · US1571 FreshPoint Kona, Ltd.Zip Code: · 96740Minimum Level of Education: · Associate's DegreeMinimum Years of Experience: · 2 YearsEmployment Type: · Part TimeTravel Percentage: · 0Compensation Range: · $ $34.71The compensation range provided is in compliance with st ...
Front Desk Supervisor

1 week ago

Hilton Grand Vacations Waikoloa, United States

Job Description · The Front Desk Supervisor orchestrates and expedites the registration and check out process at the Front Desk. Oversees the daily operation of the Front Desk. Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towa ...
PBX Operator

3 weeks ago

Hilton Worldwide Waikoloa, United States OTHER

Join our team as a Communications Operator where you will be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · Feel the spirit of Aloha at Hilton Waikoloa Vi ...
Pharmacy Intern, Waikoloa

1 week ago

KTA Super Stores Waikoloa, United States

Job Details · Job Location · KTA Waikoloa Village 9 - Waikoloa, HI · Position Type · Part Time · Salary Range · $ $18.00 Hourly · Job Shift · Day · Description · *THIS IS AN ONGOING POSTING AND APPLICANTS WILL ONLY BE CONSIDERED WHEN WE HAVE A JOB OPENING. · PRIMARY RESPONSIBILIT ...
Bellperson & Shuttle Driver

1 week ago

Hilton Grand Vacations Waikoloa, United States

Job Description · As a Bellperson & Shuttle Driver, you will be responsible for providing excellence in service while assisting with owners and guests' luggage to/from their rooms as well as other special requests. Also, provide shuttle service for guests to and from designated R ...
Bellperson & Shuttle Driver

1 week ago

Hilton Grand Vacations Waikoloa, United States

Job Description · As a Bellperson & Shuttle Driver, you will be responsible for providing excellence in service while assisting with owners and guests' luggage to/from their rooms as well as other special requests. Also, provide shuttle service for guests to and from designated R ...
Customer Service Representative

2 weeks ago

Hawaii Water Service Company Waikoloa, United States

Hawaii Water Service · Job Description: · The Customer Service Representative provides proficient, high-quality attention and assistance to new and existing customers. The work is performed under direct supervision and requires exercise of independent judgment and initiative. T ...
Spa Concierge

2 weeks ago

One Spa World Waikoloa, United States

Job Description · Job DescriptionSIGN ON BONUS AVAILABLE · MANDARA SPA · Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, fr ...
Security Officer

5 days ago

Hilton Waikoloa, United States

Job Description · A Security Officer is responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · What will I be doing? · As a Secu ...
Engineering Supervisor

3 weeks ago

Hawaii Water Service Company Waikoloa, United States

Hawaii Water Service Job Description: · The Engineering Supervisor develops and oversees the Company's Geographic Information Systems (GIS) and Automated Meter Reading Infrastructure (AMI) programs. The Engineering Supervisor supports SCADA and the capital program including proje ...
Guest Relations Agent

3 weeks ago

Blue Hawaiian Helicopters Waikoloa, United States

Overview: · Offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation. Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the ch ...
Houseperson- Casual

5 days ago

Hilton Grand Vacations Waikoloa, United States

Job Description · If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. We have a fun, encouraging culture with top notch training and benefits. · As a · Houseperson , you will be providing excellence ...
Houseperson

1 day ago

Hilton Grand Vacations Waikoloa, United States

Job DescriptionNow Offering Daily Pay* · If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. We have a fun, encouraging culture with top notch training and benefits. · As a Houseperson, you will be ...
Housekeeper (Full-Time)

1 day ago

Hilton Grand Vacations Waikoloa, United States Full time

Job DescriptionEnjoy making people feel welcome and providing a clean and comfortable living space for our owners and guests? We are looking for a housekeeper to join our team. Help bring vacation dreams to life by performing daily cleaning duties on an assigned slate of rooms. I ...