Customer Service Representative - Logan, UT
1 day ago
Job description
Benefits:
- 401(k)
- Company parties
- Paid time off
Love working with people and take pride in getting the details right? At Lawn Doctor of Northern Utah, we keep things friendly and down-to-earth—while holding ourselves to a high professional standard. We're looking for a Customer Service Representative who enjoys building long-term relationships, keeping customers happy, and being the calm, capable go-to person. If you like a positive team, real responsibility, and work that actually makes a difference (and greener lawns), you'll fit right in
About the Role
As a Customer Service Representative, you will manage an established portfolio of customer accounts and serve as the primary liaison between customers and internal teams. Your focus will be on retention, upsells, communication, and ensuring each account receives consistent, high-quality support.
Key Responsibilities
- Manage an assigned portfolio of customer accounts by addressing customer questions, concerns, making service adjustments, taking payments and following up on outstanding balances in a timely manner.
- Act as the primary point of contact for customer communication while building and maintaining long-term, professional relationships
- Collaborate closely with team members to ensure customer expectations are met
- Uphold Lawn Doctor's standards of professionalism and service
- Follow the Entrepreneurial Operating System (EOS) and work with team members to meet department KPI's.
Our Core Values
- Team Player
- Positive Attitude
- Driven
- Accountable
- Intentional
- Coachable
Qualifications
- Previous account management or client relationship experience required
- Experience handling payments and managing account collections
- Strong communication, organization, and follow-through skills
- Ability to manage multiple accounts and priorities effectively
- Customer-focused mindset with attention to detail
- Comfortable working independently and collaboratively
- Spanish speaking (preferred but not required)
What We Offer
- Competitive pay based on experience
- Structured onboarding and ongoing training
- Opportunities for professional growth within a locally owned and operated business
- Supportive, values-driven team environment
Compensation: $ $24.00 per hour
Our Franchisees Need People Like You
Here at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It's the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you're an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned, you'll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
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