Specialist, Import Vessel Processor - Richmond - Ocean Network Express

    Ocean Network Express
    Ocean Network Express Richmond

    5 hours ago

    Description

    Job Family:
    Cargo Management
    Job Title:
    Import Vessel Processor / ILS - RIC
    Location:
    Richmond, VA; This position will follow a hybrid work-from-home/office model with a minimum of three days in the office weekly.
    Role Summary:
    Service Operations import processes are executed by this position, which requires adherence to policies and procedures to ensure optimal service for internal and external customers and vendors. Responsibilities include completion of check lists at the individual vessel and port level to ensure that inbound cargo is on file with USCBP, local terminals and port operations. In addition, the position will work closely with vendors and terminals to coordinate the release of general import cargo as well as special cargo which includes refrigerated units requiring cold treatment, out of gauge and break bulk cargo. In addition, they will monitor cargo movement for USCBP exams to ensure timely release once cargo has been cleared. The incumbent reports directly to the Supervisor, Service Operations.
    Additional Responsibilities:

    • Processing import vessels and cargo to ensure proper procedures and policies are followed.
    • Assist with training of staff and the maintenance of training materials.
    • Assist with internal/external customer concerns and sales inquiries.
    • Troubleshoot and resolve complex issues involving cargo movement including customs, logistical, and technical challenges
    • Case handling in ONEForce, ONE COD Portal and Terminal operating systems as appropriate.
    • Develop and maintain a knowledge base of evolving products and services
    Core Required Skills and Competencies:
    • High level of both verbal and written communication skills
    • Sound decision-making and problem-solving skills
    • Adapts to change and prioritizes for high-end results
    • Strong interpersonal skills
    • Responsive, dependable, and follows through
    • Team Player
    Function-Specific Required Skills and Competencies:
    • Previous experience in logistics, customer service, sales, or other related fields is a plus
    • ONEForce, G Suite or Microsoft Office experience is required
    • Customs and logistics knowledge is a plus but not required
    • High level of verbal and written communication skills
    Required Minimum Years Experience:
    0 to 2+ function-related
    Required Minimum Education:
    Bachelor's Degree Preferred
    Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you're interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.
    About Ocean Network Express (ONE)
    Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world's sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.
    For more information, please visit
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