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Westborough

    Full Time - Westborough, United States - Lowe's

    Lowe's
    Lowe's Westborough, United States

    Found in: One Red Cent US C2 - 3 weeks ago

    Lowes background
    Full time
    Description

    Essential Functions:

    NOTE: Minors in this role may not be responsible for some of the activities listed below
    Assisted Self Check Out
    Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously
    Approaches and interacts with customers to proactively recommend products and services appropriately
    Proactively greets, assists, and engages with multiple customers on multiple registers at the same time
    Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions
    Thanks the customer for their business and invites them back to shop at Lowe's

    Customer Service
    Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
    Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
    Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
    Demonstrates sincere appreciation to customers
    Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
    Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities
    Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
    Provides proper monetary change to CSA Front End associates for register activities
    Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders)
    Removes security tags, verifies product information, and bags merchandise for customers
    Answers incoming phone calls and directs calls or takes messages as needed
    Opens additional registers, when necessary, to ensure enough coverage always
    Assists in line vesting to help quicker turnaround time for checkout

    In-stock
    Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies
    Inspects returned merchandise for damages
    Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
    Reviews and places online orders and returned merchandise in the appropriate areas
    Looks up product information and competitor prices for products to verify price match
    Records all items that are used in the store on the store use lists

    Clean and Safe Stores
    Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements
    Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm
    Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
    Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
    Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
    Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
    Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)

    General
    In addition to the above responsibilities, this individual is held accountable for other duties as assigned


    Minimum Requirements:
    Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
    Less than 1 year of experience using common retail technology, such as smart phones and tablets
    1 to 2 years of retail experience as a cashier


    Preferences:
    High school diploma or equivalent.
    1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits
    1 to 2 years of experience as a head cashier
    1 to 2 years of experience working in any department at a Lowe's retail store
    1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees
    Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched)


    Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

    #FullTime
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