IT Systems Analyst - Madison, WI

WEDC DIVERSITY, EQUITY, INCLUSION & BELONGING STATEMENT · WEDC must be a diverse and inclusive organization reflective of the businesses, communities, and people in Wisconsin and beyond. We believe that diversity drives innovation and commit to create an inclusive, equitable and ...

Job description

WEDC DIVERSITY, EQUITY, INCLUSION & BELONGING STATEMENT

WEDC must be a diverse and inclusive organization reflective of the businesses, communities, and people in Wisconsin and beyond. We believe that diversity drives innovation and commit to create an inclusive, equitable and diverse workplace where our differences are celebrated as drivers of our organization's performance.

TO SUPPORT A DIVERSE AND INCLUSIVE WORKFORCE AT WEDC, WE WILL WORK TO ACHIEVE THE FOLLOWING GOALS:

• Increase WEDC's racial diversity, specifically with Black/African American, Native American and Latinx populations;
• Increase LGBTQ representation across WEDC; and
• Increase the diversity of WEDC's leadership.

TO MEET OUR DIVERSITY AND INCLUSION GOALS, WEDC WILL TAKE THE FOLLOWING ACTIONS:

• Create an intentional approach to recruit minority candidates by using targeted media channels to promote open positions;
• Ensure formal offers are made only after a diverse pool of candidates have been considered at each hiring stage;
• Identify and develop a variety of employee resource groups, including groups for African Americans, Hispanics and Latinos, LGBTQ+ and more;
• Post signage to highlight WEDC's commitment to diversity and inclusion; and
• Revisit EEO disclosures in our application process to highlight statements regarding WEDC's commitment to diversity, equity, inclusion and belonging.

Equal Employment Opportunity Statement

Wisconsin Economic Development Corporation is an Equal Opportunity Educational Institution and EEO/Affirmative Action Employer committed to excellence through diversity. Employment offers are made on the basis of qualifications, and without regard to race, sex, religion, national or ethnic origin, disability, age, veteran status, or sexual orientation.

Veteran Declaration

Applicants for employment are invited to participate in affirmative action program by reporting their status as a protected veteran or other minority. In extending this invitation, we advise you that: (a) workers (applicants) are under no obligation to respond but may do so in the future if they choose; (b) responses will remain confidential within the human resource department; and (c) responses will be used only for the necessary information. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.

** PROTECTED VETERAN DEFINITION

Protected veteran means a veteran who may be classified as an active duty wartime or campaign badge veteran, disabled veteran, Armed Forces service medal veteran or recently separated veteran.

Active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

Armed Forces service medal veteran means any veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order FR 1209, 3 CFR, 1996 Comp., p. 159).

Disabled veteran means (1) a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs, or (2) a person who was discharged or released from active duty because of a service-connected disability.

Recently separated veteran means a veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service.

* EEOC RACE/ETHNIC IDENTIFICATION CATEGORIES

Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.

White (not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East or North Africa.

Black or African American (not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa.

Native Hawaiian or Other Pacific Islander (not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa or other Pacific Islands.

Asian (not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand and Vietnam.

American Indian or Alaska Native (not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America) and who maintain tribal affiliation or community attachment.

Two or more races (not Hispanic or Latino) - All persons who identify with more than one of the above races.

Wisconsin Economic Development Corporation

Position Description

Position Title: IT Systems Analyst

Department: Business Information & Technology Systems

Reports to: Software Development Director

Position(s) Supervised: N/A

FLSA Status: Exempt

*WEDC is a Wisconsin-based organization, with a remote-work first environment. Remote work is intended to be performed in the State of Wisconsin.

Position Summary

The IT Systems Analyst is responsible for designing, developing, and configuring programs, systems, and services. The position assists WEDC employees, partners, and customers in using WEDC technology solutions. The position helps to lead cross-functional teams to understand business processes and data sources to incorporate into project design and system architecture.

This position supports WEDC's infrastructure through standard changes (new user creation, record assignments, user inactivation), declarative changes (page layout updates, flow, and process builder design), and programmatic changes (Visualforce development, Apex, JavaScript, Aura & LWC).

Responsibilities

The IT Systems Analyst will spend the majority of their time in these activities:

• Design, develop, test, implement, and maintain software solutions across multiple platforms.
• Create and maintain web applications using VS Code and GitHub to version file updates.
• Design and develop guided workflow processes to enhance WEDC's online client portal, Network Wisconsin.
• Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights, and custom apex pages and classes, etc.
• Maintain and create custom objects, workflow rules, validation rules, formula fields, escalation rules, auto-assignment rules, etc.
• Document IT standards, configurations, and procedures as required.
• Contact and work with vendors and external developers courteously to resolve issues and problems as they occur.
• Participate in an agile project team to deliver iterative value to the business and public.
• Respond to internal and external incident submissions for errors and questions.
• Follow policies, procedures, and standards to ensure system reliability and accessibility.
• Research, test, and recommend new, emerging, and/or upgraded software. Understand and resolve integration issues.
• Instruct and train staff and partners through the use of formal and ad hoc sessions in methods and procedures to be used in the operation of the corporation's IT systems.
• Train on cross system integration strategies using Azure APIM and Function App technologies, integrating systems including Salesforce, SQL, EnABLE, and PowerBI.
• Identify potential and ongoing IT software problems and present recommendations to resolve them.
• Provide regular and periodic reports on the status of projects, tasks, and activities.
• Maintain a professional development program through appropriate training courses, selected reading, user groups, professional groups, conferences, and seminars.
• Other duties as assigned.

Education and Experience:

• Associate degree in information systems, Information Technology, or related field or combination of equivalent experience/education.
  Minimum of two years of information technology experience.

Skills and Talents:

• Ability to communicate with clients, business users, and technology advocates.
• Ability to analyze and document complex business processes.
• Experience with work-flow based engine rule softwares.
• Experience with SharePoint and
• Apex and JavaScript experience preferred.
• Ability to implement efficiency/cost-saving methodologies and procedures.
• Understanding of information technology policy and program planning techniques and procedures.
• Strong project management skills with agile methodology.
  Problem-solving skills, sound reasoning, independent judgment, and initiative to accomplish tasks with little direction and to solve issues/accomplish tasks not requiring the involvement of others.

Other Requirements

• This position requires the employee to provide a mobile device that allows for phone, text, and email access.
• Based on the responsibilities of this position, this position may need to lift and/or move up to 10 pounds.