Desktop Support Specialist - San Francisco
6 days ago
Job summary
If you are a Desktop Support professional looking for an opportunity to display your technological knowledge and excellent end-user customer service skills, then we would like to meet with youThe Desktop Support Specialist will have the primary responsibility for providing support to end-users on a variety of IT issues in an effective and timely mannerAt Cornerstone Research you will be part of a thriving team that spans nine offices comprises more than 55 nationalities and leads the industry in its commitment to develop team members across all levelsInc Magazine has recognized Cornerstone Research three times as a Best Workplace for its outstanding employee engagement collaborative culture and professional growth opportunitiesYou ll Love It Here If YouEmbrace learning and continuous improvementSet and strive for a high bar of excellenceBelieve that teamwork leads to success ask us what it means to be onefirmfirmTake pride in always doing your best work even if it s harder or takes longerAre passionate about what you doHow You ll Help Our Team SucceedProvide excellent local support to end-users and firm-wide during a daily mailbox shiftTrack problems from the beginning through resolution for all tickets received during mailbox shift or as assignedPromptly completely accurately adopt all documented procedures and workflowsProvide knowledgeable service-oriented support resolve problems to end user satisfactionPerform meeting set-ups including video conferences with other offices clients provide technical support for meetingsProvide on-call support for weekends in rotationAssist with full disk encryption laptops desktops archive restores RSA setups troubleshooting password resets hardware repair coordinationWhat You ll Need To Be Successful3 years relevant experience demonstrates increasing capability responsibility professional services experience preferredExcellent HW troubleshooting diagnosis skillsExpertise supporting Windows 7 large scale enterprise Windows Active Directory EnvironmentProficient knowledge CLI VPN wireless technologiesLAN/WAN networking technologiesAbility thoroughly follow SOP checklists instructionsWorking knowledgeWindows Office conference room equipment strong desire take initiative contribute team firm ability communicate effectively professionallyStrong business acumen learn firms financial operational functionsMindset provide superior servicability commute office Silicon Valley days week onsite roleHigh school diploma equivalent combination education experienceComp TII A certification preferredMTA-Microsoft Technology Associate-current Windows version preferredDell Hardware Certification plusCornerstone Research offering competitive market base salary position
The base salary range represents low high end salary range position eligible locationsThis may differ geographic location cost living considerationsWe offer competitive total compensation package includes annual performance bonus comprehensive benefits flexible options healthcare paid time off retirement savingsRelocation assistance not offered this position
Job description
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