First Notice of Loss Specialist - Jacksonville - Fortegra

    Fortegra
    Fortegra Jacksonville

    6 days ago

    Description

    Job Title: First Notice of Loss Specialist

    The First Notice Of Loss (FNOL) Specialist ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers. This role combines Customer Service, FNOL reporting and administrative tasks.

    Key Responsibilities:

    • Serve as the first point of contact for policyholders managing 40-60 inbound calls per day while simultaneously handling claims administration tasks including data entry document processing and managing claim files with clear empathetic communication.
    • Maintain a positive professional tone foster long-term relationships with customers agents third-party administrators collaborate with adjusters departments ensure seamless communication provide necessary information during claims process remain flexible work various shifts assist other departments as needed learn all lines business including Credit Protection Debt Cancellation Property Specialty claims skills competencies required:

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