Endpoint Management Administrator - Clearwater, United States - KnowBe4

Description

The Endpoint Management Administrator is responsible for managing the company's endpoint devices.

The ideal candidate will be the administrator for the maintenance, patching, and updating of endpoint devices to ensure the security, compliance, and efficient operation of all mobile and desktop devices as well as virtual machines within the company.

Responsibilities:
Leads the implementation, and ongoing management of Windows devices within the organization's Microsoft Intune environment

Maintain and enforce device management policies and profiles within MDMs that adhere to company standards and security requirements for security updates, patches, and software deployments

Collaborate with Infosec to align endpoint security management strategies with overall information security goals.

Document system configurations, updates, and management processes to create a knowledge base for reference and training purposes.

Stay informed about industry trends, emerging threats, and best practices in device management, security, and patch management to continually improve processes and tools.

Manage user access and authentication methods for endpoint devices to support secure and efficient operations.

Evaluate and recommend enhancements to the MDM infrastructure to improve automations, functionality, efficiency, and improve the overall user experience.

Administer and manage other MDM platforms to maintain oversight of endpoint devices for macOS (JAMF), ChromeOS, and Linux

Troubleshoot and resolve endpoint-related issues

Oversee the inventory within the MDMs of devices, ensuring that all assets are properly enrolled, maintained, and retired as per the company policy.

Understanding of Microsoft Entra ID, Active Directory, Group Policy, and other Windows Services to ensure secure and efficient device management

Monitor and enforce compliance with security policies and regulatory standards for both on-premises and cloud-based server infrastructure.

Collaborate with the network and security teams to protect against threats and implement security best practices across the server environment.

Automate routine maintenance and deployment tasks to improve efficiency and reduce the possibility of human error.


Minimum Qualifications:
Minimum 4 years hands-on technical experience in a similar capacity supporting production business environments

3-5 years in a system administration role

Minimum 3 years in a technical help desk environment

Microsoft 365 Certified:
Endpoint Administrator Associate certification required

Experience with MDM management and deployment solutions (JAMF, Intune, Google Workspace)

Understanding of directory services (Microsoft Entra ID, Active Directory, Google Workspace)

ITIL certification a plus

Microsoft Azure Certifications a plus (az104 or az103)

Microsoft certifications a plus (MCSE or MCSA )

#J-18808-Ljbffr