- Conduct Observation Based Safety Check's.
- Perform vehicle safety and satellite shop inspections, where facilities exist.
- Ensure PACE driving habits are being used by all drivers.
- Participate in safety related investigations.
- Work closely with Inside Sales team by forwarding sales leads, collect needed information for repair quotes, including verifying accurate and complete information from field operatives.
- Conduct and document weekly Toolbox Talks
- Provide technical support, mentorship, and direction to Field Operatives.
- Serve as Project Manager on larger projects.
- Assists in training & evaluation of Field Operatives.
- Receive and screen calls from all Field Operatives and Inspectors. Relay any information needed to Planners.
- Resolve complex technical problems.
- Coordinate schedule with Planners.
- Stage, organize and verify equipment and parts for jobs, where needed.
- Complete customer visits within the territory to collect information needed for projects, quotes for jobs & service requests.
- Perform field work including but not limited to; repairs, inspections, on-call work, troubleshooting, project management, installations, and warranty work.
- Assist Service Manager, as needed with customers or people needs.
- Responsible for SP08 & SP09 onsite job management. Monitor and report any potential warranty request to the TOM prior to performing work.
- Must have and maintain a good driving record, including a valid driver's license.
- Must be willing and able to work off the ground, often at heights.
- Must be able to work varying overtime, as required by customer demand, be available for "on call" as part of the service office rotation and be able to travel and work out of town, on occasion.
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