Account Manager - Calabasas - Tag

    Tag
    Tag Calabasas

    4 days ago

    $55,000 - $105,000 (USD) per year *
    Description

    POSITION SUMMARY

    • This role will be responsible for executing service delivery at Tag. The Account Manager, Sourcing will communicate a vision for how Tag best serves our clients across the Sourcing service offerings and empower and enable their team to bring that vision to life. The role requires a growth mind set and focuses on delivering operational excellence, client-centric service, implementing optimized cost to serve models, applying continuous improvement initiatives, and team development.

    JOB QUALIFICATIONS

    • A Bachelor's degree or equivalent experience is required
    • Over 5 years' experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
    • Demonstrated record implementing solutions that have permanently resolved poor contract performance or difficult situations
    • Excellent client service skills with a service-minded approach towards the client
    • Proven experience in the delivery and management of complex multi-service solutions for clients
    • Five or more years' experience in a print procurement, marketing services client facing environment. Knowledge of kitting and fulfillment, in-store retail displays, or POSM preferred.
    • Minimum of two years of successful financial management; understanding of how day-to-day and strategic decisions impact P&L
    • Beauty or Luxe experience preferred

    JOB DUTIES

    (* denotes an "essential function")

    • *Establish the quality-of-service delivery across the account
    • *Implement standardized processes for all aspects of operations
    • *Track operational controls and ensure management information reporting requirements are fulfilled
    • *Accomplish action items from account plans
    • *Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services
    • *Partner with functional teams, adhering to appropriate corporate policies, internal controls, and reporting
    • *Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback
    • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
    • *Investigate and resolve issues escalated by the client(s) and communicate significant issues to the Operations Director and client services
    • Have a strong knowledge clients' business and the impact of our services
    • *Manage overall performance metrics of against contract/target metrics
    • Provide team with clear communications regarding target metrics/expectations and support their achievements
    • Escalate operational, compliance and financial risk areas
    • *Manage the selection, induction, development, retention, motivation and performance of direct reports
    • Establish a structured succession plan for key roles
    • *Support new business implementation
    • Cascade key business and organizational messages down to the associate level, per the appropriate channels
    • Share knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvement
    • Ensure that operational processes stay within agreed upon budgets and timelines
    • Provide training and development opportunities and serve in mentoring role for his/her direct reports
    • Compilation and issue of monthly client billing
    • *Manage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamwork
    • Strong subject matter expertise in Sourcing, POSM, visual merchandising, printed materials
    • Experience with Beauty brand POS Marketing highly preferred *
    * This salary range is an estimation made by beBee
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