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    E-Commerce Manager - Los Angeles, United States - J. Paul Getty Trust, The

    J. Paul Getty Trust, The
    J. Paul Getty Trust, The Los Angeles, United States

    1 week ago

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    Description

    Diversity, Equity, Accessibility, and Inclusion at Getty:
    Getty believes diversity, equity, accessibility and inclusion are essential to our excellence and to the execution of our mission. The Getty community values differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation.

    We are committed to creating a welcoming workplace that reflects the various backgrounds of the communities we serve and includes individuals who bring a diversity of values and experiences.

    Individuals of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.


    Job Summary:


    Working under general supervision, the E-Commerce Manager is responsible for the day-to-day operations of the Getty Museum Store retail and wholesale e-commerce sites, driving growth of the online business by enhancing customer experience, and managing customer order fulfillment, technology, and infrastructural plans.

    They are also responsible for generating data-driven commercial insights and managing relationships with retail and marketing working groups.

    The E-Commerce Manager works in a fast-paced, digitally centered environment where they oversee the end-to-end operations of the e-commerce business.

    An energetic, collaborative, and results-oriented team leader, they are technology-savvy with strong business acumen, able to effectively manage multiple projects and responsibilities.

    Reports to General Manager of Retail Operations
    Works closely with Manager of Retail Systems & Logistics to coordinate fulfillment of retail and wholesale orders
    Works closely with Buying Team on building online assortment and determining stock levels
    Manages the E-Commerce Coordinator


    Major Job Responsibilities:
    Manage two e-commerce sites: direct retail and wholesale product lines
    Monitor and implement best practices for e-commerce site and manage day-to-day site performance
    Oversee the design and development of the website
    Meet or exceed monthly and annual sales plans
    Manage customer order fulfillment and ensure customer service issues are addressed
    Plan, prioritize, and manage projects through the entire lifecycle, from planning to implementation
    Manage expectations and deadlines for projects and workflows, adjusting resources and priorities as needed
    Prepare statistical reports on e-commerce activity, analyzing website performance to drive merchandising and sales optimization decisions and achieve revenue goals
    Provide support for inventory control software and Shopify e-commerce platform, troubleshooting problems as they arise
    Create a calendar of e-blasts and other tools to routinely perpetuate and grow retail business, as well as support purchasing occasions like holidays
    Work with Buying Team on the creation of site features and product promotions
    Develop cross-sell and up-sell strategies
    Manage data and image assets on websites to ensure all products are posted and accurate; manage all content on the site
    Manage all online activity in relation to traffic acquisition, sales, conversion, and A/B testing and reporting
    Develop and implement roadmap for online store's functionality and growth, including strategies to improve website performance; report on the utility of existing and novel strategies
    Oversee or directly manage digital marketing channels across PPC, SEO, display, affiliates, email marketing, and social media
    Develop content calendar and oversee regular website updates and refreshes
    Provide required information for annual fiscal year budgeting process
    Work closely with retail, web development, marketing, and technical teams
    Analyze new market trends, business opportunities, and market segments
    Analyze past performance of collections, categories, and campaigns to improve marketing effectiveness and ROI
    Analyze service quality and customer satisfaction, addressing concerns and revising policies and procedures as needed
    As part of the Retail management team, may be required to assist with in-store coverage as needed; in-store retail experience is a plus


    Qualifications:
    4-6 years of experience in e-commerce operations with some combination of managerial, buying, marketing, and accounting skills to run a high-volume retail operation
    Project management experience with a solid background in the planning, prioritization, and execution of online projects


    Knowledge, Skills and Abilities:
    Demonstrated success in following through and completing projects
    Demonstrated success in growing e-commerce revenue and customer acquisition
    Ability to manage multiple projects and deadlines concurrently
    Able to work independently and collaboratively with minimal supervision
    Excellent understanding of UX, web design, customer flow, and web analysis
    Knowledge of implementing digital marketing concepts such as PPC, SEO, social media, display, and affiliate channels
    Confidence in developing and overseeing e-commerce-focused digital marketing strategies
    Confidence in traffic analysis, reporting tools, and optimization
    Knowledge of attribution modelling, website speed optimization, A/B testing, conversion management, sales journey optimization, traffic analysis, and reporting tools
    Experience with Google Analytics, social media marketing and mobile e-commerce
    Excellent communication skills and interpersonal skills to work with staff, customers, and others outside the organization; must demonstrate excellent customer service skills
    Demonstrate creativity in merchandising and marketing the online store
    Familiarity with word processing and spreadsheet software (Microsoft Word and Excel, Google Docs and Sheets)
    Working knowledge of Photoshop and ability to create basic graphics for site when required
    Proficient with inventory control software and Shopify e-commerce platform to provide appropriate level of support to staff as needed
    Excellent organizational skills and attention to detail
    Ability to navigate ambiguity and fast-paced environment
    Experience with digital photography and product photography is preferred


    Benefits and Perks:
    Here are just some examples that Getty offers/provides for full-time employees:

    Medical, Dental and Vision insurance coverage, starting on date of hire. Getty pays 75%-95% of the premium, depending on the plan selected
    403(b) Employee Investment retirement plan

    with up to 5% Getty Match
    Getty contribution of 6%, on behalf of employee, to 401(a) retirement account
    Educational Assistance and professional development
    Paid Vacation, Sick, and Personal Days
    12 Paid Holidays
    Many positions have bi-weekly Off-Fridays
    On-Site Fitness Center at Getty Center
    Community service opportunities

    To learn more about our comprehensive benefits and long list of perks, go to

    Getty HR

    .


    Equal Opportunity Employer:
    We are proud to be an equal opportunity employer.

    All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.

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