TechOps Engineer - Indiana, United States - Parking Network BV

Description

"- Interact with customers to provide information in response to inquiries, concerns, and requests about products and services
Become the product expert and understand in depth how configurations affect product functionality
Own the onboarding of new customers
Configure, install, maintain and upgrade computer systems hardware and software
Restores files or systems by designing, writing and implementing backup procedures
Ensure continuous monitoring of ageing of tickets and aggressively focus on solving tickets quick
Understands, utilizes and provides input for updates to the process documentation related to tools and processes required for smooth operations
Assist the Operations Manager in daily management
Open and track tickets through resolution and give summary reports to customers and internal stakeholders
Execute resolutions to problems and follow standard practices
Determine, record and work with team to revise current procedures to enhance customer satisfaction
Develop best practices and guidelines for Tech Ops team
Review meeting with internal & external stakeholders (weekly / monthly).
Following defined escalation path when needed
Re-routing misdirected incidents that have not been handled in a timely manner
Adhering to defined internal & external SLAs

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