Business Analyst - New York City Metropolitan Area

Ready to build the future with AI? · At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling ...

Job description

Ready to build the future with AI?

At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation
,
our teams implement

data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Role: Business Analyst (Commercial Insurance
)

Location: Remote (EST working hours)

Responsibilities:

• Support evaluation of commercial insurance workflows across underwriting, brokerage operations, policy issuance, endorsements, renewals, and claims touchpoints under guidance.
• Assist in documenting current-state processes, business rules, and data requirements.
• Support identification of process gaps and inefficiencies and contribute to improvement recommendations.
• Participate in requirement gathering sessions, workshops, and walkthroughs with business and delivery teams.
• Assist in preparing BRDs, FRDs, user stories, and supporting documentation.
• Support data analysis activities using Excel, SQL, and reporting tools to validate requirements.
• Assist in test case preparation, defect tracking, and UAT coordination.
• Work closely with QA teams to clarify requirements and validate delivered functionality.
• Follow defined compliance, quality, and documentation standards.
• Escalate risks, issues, and dependencies to senior team members as required

Minimum Qualifications

• B.E / MCA / Relevant degree
• Prior working experience with Microsoft technologies
• Good knowledge of available IT systems/tools.

Preferred qualifications

• Experience working with commercial insurance platforms such as Guidewire, Duck Creek, Socotra, or similar systems.
• Knowledge of policy administration, underwriting, claims, and brokerage processes.
• Hands-on experience with JIRA, Confluence, Azure DevOps Boards, and Microsoft Office tools.
• Experience creating wireframes using Figma, Balsamiq, InVision, or equivalent tools.
• Prior experience supporting Commercial Insurance Brokers, Carriers, MGAs, or Reinsurance firms.
• Familiarity with digital transformation programs in insurance.
• Experience working in Agile and Waterfall delivery models.
• Strong stakeholder management, communication, and documentation skills.
• Ability to work independently in a fast-paced, client-driven delivery environment.

Why join Genpact?

• Lead AI-first transformation
  – Build and scale AI solutions that redefine industries
• Make an impact
  – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career
  —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best
  – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI
  – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture
  – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

The approximate annual base compensation range for this position is $80000 to $ The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.