Design Thinking Analyst - Cleveland, United States - Calculated Hire

Description

Design Thinking Analyst

Columbus, OH - Hybrid

As Design Thinking Analyst, you are instrumental in defining and leading the adoption of Design Thinking as a key component in the transformation of our organization. You use a variety of Design Thinking tool sets to tackle strategy, education, process, technology, service, and design opportunities. You promote the importance and benefit of human-centered design to benefit our products, programs, and customer solutions. The Design Thinking Analyst will help instill a Design Thinking mindset and deploy toolsets to ensure competitive differentiation and shareholder value.

Strategy and Planning

• Assist in partner with Business, Digital Technology, and User Experience leaders to evolve and execute on a Design Thinking Strategy and long-term vision within the organization
• Assist in leading and coaching others in defining workshop plans, including goal understanding, identification of any research requirements, agenda planning, method identification, and logistics, ensuring maximum value for all participants
• Assist in driving the adoption of Design Thinking and act as an ambassador for the Design Thinking community and User Experience team

Acquisition and Deployment

• Assist in driving the creation and growth of design thinking standards by creating content for trainers, participants and design thinking champions based on organizational needs
• Assist in evolving the organizations' design thinking offering, and evangelize its value through internal and external channels
• Assist in helping others on the end-to-end creation, planning, and facilitation of Design Thinking workshops
• Assist in coaching business and delivery partners throughout the design thinking process
• Assist in mentoring design thinking practitioners to help them evolve their skills and expertise
• Assist in deploying Design Thinking to advance a human-centered culture and ways of working within product teams

Operational Management

• Assist in driving consistent delivery of workshop facilitation, always demonstrating a positive and optimistic attitude
• Assist in the creation of supporting workshop and training materials not limited to presentations, activity worksheets, Mural boards, and additional collateral
• Assist in post workshop communication, output and summarization to appropriate stakeholder and hand-off/transition of next steps to owners
• Assist in staying current on Design Thinking best-in-class tools, techniques and thought leadership and infusing learnings into Design Thinking activities
• Assist in working with internal marketing on Design Thinking program activities and its evolution

Formal Education & Certification

• Degree (or foreign equivalent) or in lieu of a degree, at least 12 years in experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business).
• degree in Cognitive Psychology, Anthropology, Sociology, Cultural Anthropology, or related degree preferred, or equivalent experience
• from industry recognized Design Thinking leader or related certification preferred, or equivalent experience

Knowledge & Experience

• years IT and/or Business experience.
• years of experience centered around experience design, facilitation or service design required
• years in User Experience (UX), Customer Experience (CX), or user research preferred
• knowledge and demonstrated experience applying design thinking principles and tools to solve process, program, or customer solutions
• facilitating workshops for cross-functional teams
• training others for successful execution
• experience working with customers to build and formulate business requirements and implementing a user-centered design approach and methodology
• using human centered design (design research/design thinking) research methodologies