- Develop and maintain relationships with key clients in order to produce hotel guest room sales in the wellness/luxury market segments.
- Meet or exceed set goals.
- Meet and greet onsite contacts.
- Abide by Prime Selling Time (PST).
- Assist in the preparation of required reports in a timely manner
- Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing
occupancy and Average Daily Rate (ADR). - Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of
the property. - Use your property's computerized sales management system to manage the hotel's business, including (but not
limited to) generating reports, entering business, blocking space and building accounts. - Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
- Monitor sales activity to ensure that contracts and proposals go out in a timely matter.
- Effectively communicate to all hotel departments regarding group schedules and details.
- Responsible for development of the hotel-level tactical sales plans specific to the assigned segment.
- Conducts daily sales calls and arrange site inspection trips to the hotel by clients. As well as presentations to Meeting Planner that focus on wellness/ luxary gorups.
- Able to provide quick and timely responses, immediate communication to the clients and develop professional long term business relationships.
- Able to support hotels service and relationship strategy, driving customer loyalty by delivering excellence throughout each customer experience.
- Work closely with Director of Sales to ensure proposed rate negotiations meet the financial needs of the hotel.
- Degree or Diploma from 2 or 4 year university.
- Minimum 2 years working experience in the wellness and/or luxury hotel industry in a client-facing function.
- Must be skilled in Windows, Company approved spreadsheets and word processing.
- Long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in coverage as required.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
Wellness / Retreats Sales Manager - Riviera Beach, United States - Highgate
Description
Overview
The Wellness / Retreats Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.
Responsibilities
Qualifications
For California Applicants Only
Highgate Hotels, is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.