Collection Manager - Charlotte, United States - United Clothing Donation Services

Description

Classification: Exempt

Reports to: Director of Collections

Responsible to grow market share and increase pounds of merchandise collected while adhering to budgeted merchandise cost per pound - Collection stream is to be at 120% of production budget(s).

Responsibilities and duties:

• As part of our Management team, everything you do has a specific purpose that links productivity to business results in your store(s).
• Represents UCDS Management and market within community and act as a liaison between UCDS and community.
• Ensures company records are completed, organized, retained and safeguarded in accordance with company policy and procedure and applicable laws.
• Ensuring standards are met on all levels from each department and the OSHA, compliance with EEOC, and DOT.
• Ability to manage and support a group of people.
• Ability to manage the financial assets of the store(s) and Achieve 100% of monthly budget.
• Ability to create a teamwork atmosphere throughout the collection department and store(s) and ensure a positive work atmosphere where team member contributions are valued
• Deal with performance concerns promptly, directly, fairly, and respectfully while maintaining a solutions based focus
• Spend your time and time with others on what's important; quickly zero in on the critical priorities and put the trivial aside.
• Be curious about how the business works and how you/we can make it better.
• This position oversees collections, drivers and driving product procurement.
• *Manage sourcing/finding new locations for donation sites
• Sourcing of donation stations i.e. trailers and shed
• Managing movement boxes as needed
• Working closely with store managers on inventory needs
• Sourcing donation boxes as needed - ordering and signage as needed
• Managing/Relocating donation stations or boxes
• Working with municipalities on permits
• Meeting with Municipality regularly to encourage workable ordinances
• Closing loop on all donor complains
• Working with Charity Group partners as needed
• Interviewing drivers as needed
• Reviewing collection reports
• Sourcing trucks and trailers as needed
• Customer service with site hosts
• Exclusivity of site--Resolve problems when competitor places box on our sites

Qualifications:

• Working knowledge of Microsoft Office including Word, Excel, and Outlook.
• Demonstrated supervisory, management and leadership skills.
• Demonstrated customer service skills.
• Demonstrated planning and organization skills.
• Ability to think and act as a business owner in the thrift industry.
• Ability to communicate orally and in writing.
• Ability to work independently or as part of a team.
• Ability to set priorities, meet deadlines, and multi-task with minimal supervision.
• Ability to interact with all levels of the organization.
• Ability to make or influence decisions.
• Ability to identify problems and recommend solutions.
• Ability to establish relationships with peers, internal and external customers and vendors.
• Ability to work within UCDSs culture.
• Ability to travel occasionally.

Education and Experience:

• High school diploma or equivalent; Bachelors degree preferred; or a combination of education and experience that yields the required knowledge, skills and abilities.
• High level of diplomacy and interpersonal skills.
• Qualifying for DOT medical card and certification as authorized company driver