Store Manager - Wilmington, United States - Belk

    Belk
    Belk Wilmington, United States

    1 month ago

    Default job background
    OTHER
    Description
    The Store Manager reports to Regional Vice President and ensures the uniform execution of the Division direction within their store.

    Essential Functions:

    Sales & Profit

    • Meeting or exceeding store sales and profit plans through the training, coaching & managing of the sales staff.
    • Provide training & communication of meeting or exceeding Service Excellence goals to sales staff.
    • Communication with Regional Manager and BSS merchants regarding merchandise issues and needs.
    • Merchandise consistently presented in store with Belk visual and merchandising standards.
    • Coordinate timely floor setup for all promotional and seasonal activity.
    • Ensure shrinkage control and Loss Prevention in store through the continual management of associates.
    • Proper execution of all existing systems and procedures, and ownership of new system implementations and processes.
    • Communicate & manage associates on price integrity in the store, including timely completion of permanent price changes.
    • Ensure that all price changes are communicated through the approved channels, and report all deviations to the Regional Manager/Price Manager
    • Ensure the ROCC the Dock process is being followed to ensure that merchandise is on the sales floor per the ROCC the Dock productivity standards

    Expense Planning & Management

    • Adhering to annual expense budgets for store to achieve profit goals.
    • Monitoring store payroll and non-payroll expenses to achieve annual expense % goals.
    • Taking timely action on expense budget variances.
    • Adequate staffing in all departments to meet customer service expectations.
    • Responsible for leading Workload Planning process.

    People Development

    • Conducting timely reviews and communicating development needs to team. Set goals and identify areas for improvement.
    • Recruiting, interviewing, selecting and retaining quality associates while ensuring all positions are filled in a timely manner.
    • Maintaining high store morale through efficient, timely communications of policies and other information. Follow through on all concerns or problems that develop within the store.
    • Provide effective coaching in order to improve performance of all associates.
    • Communicate with associates on possible career paths and advancement opportunities.
    • Ensuring execution of Associate Engagement Surveys. Reviewing with store management team and Regional Manager. Ensure follow-up is completed to address issues and improve the overall associate engagement of the store. Conduct listening sessions on a regular basis.
    • Ensure HR guidelines are being met, such as hiring to the store matrix, maximizing Weekend Hours Utilization, and proactively completing associate turnover plans.

    Education / Experience Requirements:

    • Four-year college degree or experience in retail management.
    • Proficient in computer business-related computer software (Microsoft Word, Excel, etc).
    • Excellent supervisory, analytical and reasoning skills.

    #IND3

    #LI-LD1