- Provide tier 3 and tier 4 technical support for on-premise SharePoint & CRM environments
- Provide on-call support for high level incident and outages outside standard work hours as needed
- Troubleshoot, manage, and configure IIS and SharePoint infrastructure
- Facilitate and support troubleshooting of systems included but not limited to OS, SQL, Trellix (HBSS), networking, firewall, and any other components to support a fully functioning SharePoint/CRM farm
- Coordinate with JSP Collaboration Teams (Service Partners) to support ATOs, updating necessary documentation, etc.
- Harden and ensure security compliance of all servers by:
- Patching on a recurring basis
- Applying STIGS as needed (Ensure current STIG checklists are up to date and validate when new STIGs are released by DISA for SharePoint systems)
- Work closely with SharePoint Architect ensure enterprise infrastructure designs adhere to DOD security requirements
- Remediate IAVA findings for SharePoint and Dynamics CRM
- Coordinate with ISSO, Customers, SharePoint Engineering, and underlying Service Providers for resolution of STIG, ACAS, and other identified vulnerabilities
- Install, configure, and maintain on-premise SharePoint and CRM environments
- Support upgrades and migrations for SharePoint & CRM
- Implement SP governance in coordination with the Governance Manager
- Provide input for Weekly and Monthly Reports
- Engage with the F5 team to configure the F5 load balancer to allow high availability and continued operation of SharePoint and Dynamics CRM
- Submit and track change request, incidents & work orders as needed and work with service partners to resolve
- Participate in Change Board meetings as necessary
- Resolve incident & work order tickets related to SharePoint/CRM infrastructure
- Provide ADHOC SharePoint/CRM infrastructure related reports as needed
- Maintain and peer review on periodic basis of internal Engineering assets like master server list, script repository, etc.
- Maintain supporting infrastructure documentation
- Maintain and track application-level certificates for all SharePoint/CRM farms on NIPR/SIPR
- Maintain, troubleshoot, monitor, and improve SharePoint and CRM databases in adherence with MS best practices and procedures
- Work with custom development team to deploy solutions to on-prem SharePoint/CRM farms
- Lead and supervise DISA JSP Engineer team
- An active DoD issued Secret Clearance
- Security+ certificate or equivalent
- 5+ years of infrastructure/system engineering experience
- Experience with SharePoint 2013 & 2019
- Familiarity with SharePoint Online and CRM systems
- General CRM/Platform/Server migration experience
- Demonstrated ability to synthesize business requirements into system functionality within the CRM/Platform and SharePoint framework
- General experience with CRM/SharePoint farm and site configuration
- General knowledge of Active Directory, DNS, group policy, LAN/WAN, IP addresses, and SQL server administration to complete a variety of projects
- Troubleshooting experience, working through various technical issues related to SharePoint or dependencies
- Microsoft or FedVTE certification focused on Server OS, SharePoint, or CRM
- The desire to gain or use extra-curricular certifications as part of ongoing professional growth
- Supervisory or Lead experience is required to be considered for this role
- Excellent communications skills, both written and oral
- Excellent organizational and time management skills; ability to work independently and solve problems
- Applicants selected will be subject to a government background investigation and must meet eligibility and suitability requirements
- Bachelor's degree in IT or Engineering
- Experience with migration tools such as AvePoint DocAve & Fly
- Experience with O365 services and migrations
- Acquired Microsoft certifications, especially MCSE. Ability to support a Dynamics Office 365 environment (on-premise)
- Experience with monitoring tools like Splunk
- Experience with disaster recovery efforts for IT
- Cyber Security Technical Engineering Support to SharePoint
- 2 years of experience in support of DoD environment
- A good understanding of DoD mission and business practices
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Lead SharePoint Engineer - Washington, United States - DT Professional Services
Description
Job Summary:DT Professional Services is seeking a Lead SharePoint Engineer to support our DISA Client at one of their facilities in Washington DC area, or Norfolk, VA. We provide reliable engineering (backend support) and analytical support services including Microsoft SharePoint and Microsoft Dynamic 365 CRM platforms as a service to its customer base to host a variety of mission applications, collaboration, business intelligence, and workflows. Our team operates, maintains, assimilates, and upgrades multiple SharePoint and CRM instances. We examine and rationalize the existing content and customizations in the SharePoint production farms with the intent of migration to future generation environments.
As an Lead SharePoint Engineer you will be using cutting edge SharePoint technologies to deliver the best solutions to our clients, resolve issues, system configuration, perform upgrades, and implement changes to the environment in order to maintain the SharePoint/CRM environments. A DoD issued Secret Clearance is required. This position is Hybrid (some on client site requirements as needed).
As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisors, and staying focused on the assigned tasks.
Responsibilities:
